Nissan of Rivergate

"Nikki is by far the BEST Sales person" Nikki's persona and ability to bond with the customer is exceptional. She not only was able to put my daughter in a great car but she understood the Nikki's persona and ability to bond with the customer is exceptional. She not only was able to put my daughter in a great car but she understood the limitations of a working single mom. I am very impressed with Nikki"s dedication to her profession and to the customer's needs. My daugther did not need my help in purchasing the car....She had Nikki!!! What a relief!! Thankyou again for having such a wonderful Staff and for that Southern Hospitatlity!!! More

Great experience for my first car purchase : ) Within 1 minute after I submitted my truecar.com request Nikki Wallace called me. I was very impressed with her very quick response. Nikki was very po Within 1 minute after I submitted my truecar.com request Nikki Wallace called me. I was very impressed with her very quick response. Nikki was very polite and easy to talk to. We quickly connected and determined a test drive would be needed for the 2016 Nissan Juke. Also, a customer service rep called to find out what would make me comfortable and what would not make me comfortable while looking for a vehicle which was greatly appreciated. During my entire experience Nikki was very personable, professional, and attentive to my needs. Phillip and Nikki took time to get to know me and were very straight forward. I was able to purchase the vehicle for a more than fair price and plan to do business with them again in the future. You will NEVER have to worry about being deceived, pressured, or taken advantage of which are some fears car buyers may have when looking for a new/used vehicle. The entire atmosphere of this dealership is very positive and welcoming. Phillip and Nikki took in consideration my needs when negotiating the price and I was able to get a very good deal on my 2016 Nissan Juke. Thank you for everything. Please add Nikki Wallace to the list of employees on DealerRater.com. She was A-M-A-Z-I-N-G and gets 6 stars!. More

Thief and a Robber!!!!!!!!!! I want to thank this dealership for making the purchase of a new vehicle for my son a living xxxx. This process started on Saturday and finally we ha I want to thank this dealership for making the purchase of a new vehicle for my son a living xxxx. This process started on Saturday and finally we had to wipe our hands of the situation on Monday due to the rude associates. A thief is someone you don't know is taking your belonging.(Bait and Switch) This would be the salesman that could not give us a clear answer on any of the numbers. Everything is between this and that. He never knew the facts, always had to go and check with his manager. Learn your craft son, learn your craft. A robber is someone who comes right up to you and ask you for all your money. This would be the sales manger. He approached me and my son outside and asked what seems to be the problem? There was no humbleness in this man what so ever. He ask if we had a problem with the down payment amount (Pocket money) that was never discussed with the thief. The robber then told me and my son that we did have to do business with them. Wow, that is encouraging. What management book did that come from. Customer is always right!!!!!! Oh yeah, let me tell you about the shark. White-haired gentleman that lurks over every potential deal in between smoke breaks right at entrance of this establishment. He saw my son walking up to the door from the outside of the building and he was standing right there at the door on the inside. What do you think he did? Yes, he walked away from the door and did open and say "Hello welcome to such and such, How may we help you today." No, instead, he put his hands in his pocket and walked away from the door. Thanks. Customer service at its worst. Oh yeah, another interesting experience I had with these rude associates. Do you know what May 7th is.... It is National Naked Gardening Day. How did I know that? It was a conversation that was going on with the popcorn lady and the associates in the first cubicle that leaves his computer logged into Facebook. Popcorn lady said she will have to do some work outside that day and the associates said he will make sure he come over that day. Really, I did not need to hear all that. Keep It Professional, Keep It Professional!!!!!!!!!! This blog will surely get erased but I have saved it and I will continue to post it periodically because the people have a right to know just what kind of people work at this establishment. More

New Car Purchase I will only buy my cars from this dealership, they treat us like family. Super nice people and very friendly. Their service department is super easy t I will only buy my cars from this dealership, they treat us like family. Super nice people and very friendly. Their service department is super easy to deal with More

Best deal At 58 years old I have bought many cars and trucks in my lifetime. I can say without a doubt I received my best deal at Nissan of Rivergate. The sale At 58 years old I have bought many cars and trucks in my lifetime. I can say without a doubt I received my best deal at Nissan of Rivergate. The salesman and sales staff were very courteous and professional. I received an extremely good price on my trade in and also on the vehicle I purchased. I have let them service my vehicle on several occasions. Again very professional, no hassle, and very knowledgeable service staff. I have sent several people to their body shop and not once has anybody told me that they were anything but highly satisfied. I would highly recommend this dealership if you are in the market for a new or used vehicle or if you need your vehicle serviced, or repaired after a collision. More

Out of town Ford My boss, who personally drives an Altima, was in town with his company car, a Ford Edge. We had to drive his vehicle to make sales calls while my Mur My boss, who personally drives an Altima, was in town with his company car, a Ford Edge. We had to drive his vehicle to make sales calls while my Murano was in for service. While driving down the highway, I mentioned how it was a rough ride compared to the Murano and he said he was looking to take it somewhere while he was in town. I called Garret to see if they could look at it even though it wasn't a Nissan and he said no problem. Though it ended up being a bent rim which couldn't be fixed, my boss was impressed was Garret's professionalism and thoroughness of the diagnoses and the willingness to service a non-Nissan. After we left Nissan of Rivergate, he said "I wish my Nissan dealer in Cincinnati was like this one" More

Betsy Newman probably saved my life !! Last night when I left work I noticed some warning lights were lit up on my dashboard - oh well get it checked on the weekend! Haha! Stopped for gas o Last night when I left work I noticed some warning lights were lit up on my dashboard - oh well get it checked on the weekend! Haha! Stopped for gas on the way home and my car would NOT start- this has NEVER happened before and I have a 2008 Altima coupe! The brake pedal had no give and there were lights lit up on my dashboard that I had never seen before - starting to panic and after a couple minutes of jamming on the brake pedal my car started! I knew I had to make it to Nissan of Rivergate for them to tell me what was wrong! I made it there at 5:00pm and thank God Betsy Newman my favorite service adviser was on duty! Within 10 minutes she knew what the problem was (brake switch) soI had driven there without brake lights! They had the part there and she got one of the service guys to stay over to replace the part for me! I was out of there by 6:00 pm! What outstanding service! My car is just fine now -so thanks again for having such wonderful and caring employees in your service department - wouldn't dream of going anywhere else for service on my car ! Diane C More

Nikki is great! Made buying our truck so easy. I had spoken to 5 other dealerships, but Nikki went the extra mile getting us a great price for our Frontier as well as having written up and ready fo I had spoken to 5 other dealerships, but Nikki went the extra mile getting us a great price for our Frontier as well as having written up and ready for us when we arrived so that we could drive the truck, sign the papers and drive our new truck home. This is the 3rd car in the last 15 years we have purchased from Rivergate Nissan - plan and simple they always go the extra mile to give us the best deal for the car/truck we want. Highly recommend them and Nikki! More

Best car buying experience ever! I was really not expecting to drive away with a vehicle the same day that I stopped. I told Nathan, who welcomed me IN THE RAIN that I was just wonder I was really not expecting to drive away with a vehicle the same day that I stopped. I told Nathan, who welcomed me IN THE RAIN that I was just wondering if they would have a vehicle available for around 300 a month. I expected an older used model for the price, but Nathan got me into a brand new 2015 Nissan Sentry that was in my price range. He walked me through everything, taking the time to answer all of my questions and concerns. He even helped keep our four year old entertained throughout the process. I am so impressed with the level of customer service that both he and the entire dealership practiced. I have never felt so confident in a car purchase before. A big thanks again to Nathan and everyone at Nissan of Rivergate for helping me get my dream car!!! More