Nissan of Rivergate

Betsy Newman probably saved my life !! Last night when I left work I noticed some warning lights were lit up on my dashboard - oh well get it checked on the weekend! Haha! Stopped for gas o Last night when I left work I noticed some warning lights were lit up on my dashboard - oh well get it checked on the weekend! Haha! Stopped for gas on the way home and my car would NOT start- this has NEVER happened before and I have a 2008 Altima coupe! The brake pedal had no give and there were lights lit up on my dashboard that I had never seen before - starting to panic and after a couple minutes of jamming on the brake pedal my car started! I knew I had to make it to Nissan of Rivergate for them to tell me what was wrong! I made it there at 5:00pm and thank God Betsy Newman my favorite service adviser was on duty! Within 10 minutes she knew what the problem was (brake switch) soI had driven there without brake lights! They had the part there and she got one of the service guys to stay over to replace the part for me! I was out of there by 6:00 pm! What outstanding service! My car is just fine now -so thanks again for having such wonderful and caring employees in your service department - wouldn't dream of going anywhere else for service on my car ! Diane C More

Nikki is great! Made buying our truck so easy. I had spoken to 5 other dealerships, but Nikki went the extra mile getting us a great price for our Frontier as well as having written up and ready fo I had spoken to 5 other dealerships, but Nikki went the extra mile getting us a great price for our Frontier as well as having written up and ready for us when we arrived so that we could drive the truck, sign the papers and drive our new truck home. This is the 3rd car in the last 15 years we have purchased from Rivergate Nissan - plan and simple they always go the extra mile to give us the best deal for the car/truck we want. Highly recommend them and Nikki! More

Best car buying experience ever! I was really not expecting to drive away with a vehicle the same day that I stopped. I told Nathan, who welcomed me IN THE RAIN that I was just wonder I was really not expecting to drive away with a vehicle the same day that I stopped. I told Nathan, who welcomed me IN THE RAIN that I was just wondering if they would have a vehicle available for around 300 a month. I expected an older used model for the price, but Nathan got me into a brand new 2015 Nissan Sentry that was in my price range. He walked me through everything, taking the time to answer all of my questions and concerns. He even helped keep our four year old entertained throughout the process. I am so impressed with the level of customer service that both he and the entire dealership practiced. I have never felt so confident in a car purchase before. A big thanks again to Nathan and everyone at Nissan of Rivergate for helping me get my dream car!!! More

Excellence professional treatment. Josh, service dept gave me honest advice about a car I brought in for repairs.He is unaware I purchased a vehicle from this dealership.I received expe Josh, service dept gave me honest advice about a car I brought in for repairs.He is unaware I purchased a vehicle from this dealership.I received expert advice from Mr. Ed and Mr. Ted. I am elated with the vehicle I purchased.I am appreciative of Mr.Jordan,s help given to me More

Service after the sale My wife and I recently purchased a Nissan Juke from Hays Nissan Rivergate. There were a couple blemishes that needed touch up. Our salesman directed o My wife and I recently purchased a Nissan Juke from Hays Nissan Rivergate. There were a couple blemishes that needed touch up. Our salesman directed our future issues to Angela Perry, customer service owner loyalty rep. We met with Angela and found her very helpful and just as friendly as one could hope for. We scheduled service for the following week. The day before our appointment, a serious family emergency required us to go out of state. We contacted Angela for reschedule and she was as accommodating as she was concerned about our family emergency. We finally got our Juke in for service and it went smooth as could be. Angela arranged for us to have a loaner for the day. She again asked how we were doing regarding the family emergency. Rivergate Nissan is very fortunate to have such a great customer service rep on their team. Dennis & Debbie P More

Strong Management and customer focused To sum up a long story, I had a few questions about how the price of my reached. I had an unpleasant experience with an employee that no longer works To sum up a long story, I had a few questions about how the price of my reached. I had an unpleasant experience with an employee that no longer works there and my questions were not answered. Being upset, I wrote bad reviews without trying to speak to the management of the dealership. Shortly after I wrote the reviews, the General Manager, Ted Williams reached out to me to discuss what happened, as he did not know anything about my issue. After speaking with him, we were able to come to a compromise that made me very happy, and he was able to explain why and how everything the way it did. Because I had a poor experience with an employee that no longer works there, he was able to solve all my issues, and the outcome of the problem surpassed my expectations. Very friendly management that is willing to basically do anything to make the customer happy. Also, I had two sales representatives during the process, Zach and Nathan, and both were very professional and friendly. More

just amazing Nikki wallace Went in with a mind set of being harassed but dealing with Nikki wallace made everything great everything went smooth and she is just the best person. Went in with a mind set of being harassed but dealing with Nikki wallace made everything great everything went smooth and she is just the best person. You need more people like her cause she just made a lasting impression on me and I know I'm gonna stick with her and nissan More

Great Customer Service I was having troubles with my car and Glen Hartley, the service manager stepped in and offered to ride with me. He figured out what the problem was, a I was having troubles with my car and Glen Hartley, the service manager stepped in and offered to ride with me. He figured out what the problem was, and took care of it. He kept in touch via email and phone. Great manager. Garrett was great explaining everything as well. Thank you for fixing my car. More

GREAT Customer Service! 2015 Platinum Pathfinder My husband and I recently purchased a 2015 Platinum Pathfinder from this dealership and we could not be more pleased with the customer service we rece My husband and I recently purchased a 2015 Platinum Pathfinder from this dealership and we could not be more pleased with the customer service we received. Nikki Wallace was our saleslady and I would and WILL recommend her to everyone I know looking for a new vehicle! We called about a Pathfinder we saw online, and Nikki informed us it was indeed still on the lot, and when we arrived, she had it cooled off for us and ready to test drive. Nikki - I was unable to leave a comment on Nissan of Rivergate's website since you are still fairly new to their team, but Thank YOU for everything you did for us and we WILL be seeing you again! Great Job! WE love our new car!!! P.S. We visited Downtown Nashville Nissan before coming to Nissan of Rivergate and I will definitely say, no one will ever make me buy a car that I do not want. Thank you Nissan of Rivergate for treating us like people and not treating us as just a sale. More

Nissan of Rivergate Provided Exclusive Service On July 13, 2015. I arrived at Nissan of Rivergate in Madison, TN, for service on my Nissan Versa for a oil change and tire rotation. The service tea On July 13, 2015. I arrived at Nissan of Rivergate in Madison, TN, for service on my Nissan Versa for a oil change and tire rotation. The service team completed my service in approximately 40 minutes. I was very surprised and happy with their excellent-quick service!!!! Thanks Service Team Sharon Harris More