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Nissan of Rivergate
Madison, TN
606 Reviews
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Showing 606 reviews
November 22, 2023
Had an easy experience with the sales staff and would return for future purchases. Service dept. people are always friendly and helpful. return for future purchases. Service dept. people are always friendly and helpful. More
by StevenNashville
Employees Worked With
Rodney Jinnette, Justin Andrelski
September 27, 2023
First, I am going to point out that this review is not aimed towards any individuals that I have personally dealt with. Every employee that I have dealt with has been professional and just doing their job aimed towards any individuals that I have personally dealt with. Every employee that I have dealt with has been professional and just doing their job. Four out of my last five vehicles have been Nissans. But I WILL NEVER PURCHASE ANOTHER NISSAN if not addressed. My last vehicle was a 2008 Nissan Altima, in which the transmission and the timing chain both went out around 80,000 miles in 2015. Rivergate Nissan’s service department quoted almost $6,000 in repairs. I was able to find another mechanic to make the repairs cheaper. Have now found out class action lawsuits were filed against Nissan for that model. However, to late to help me. We purchased my current 2016 Nissan Pathfinder from Downtown Nashville Nissan. Having been told by the Rivergate Nissan service department that our neglect was at fault for the Altima breaking, we purchased the extended warranty and the prepaid maintenance plan for the Pathfinder. While I have had the oil changed at other locations, every other suggested maintenance has been performed by the service department at Nissan of Rivergate. With only 100,300 miles on the vehicle, I have always had whatever services were recommended performed. Just 6 months ago I spent $4000 to have my transmission, spark plugs, coolant system, and brakes serviced. Then today I was told that my transfer case and rear coupler need to be replaced due to IMPROPER MAINTENANCE at the cost of almost $8000. Nissan of Rivergate (Even if they claim the service department is a separate entity) has been in charge of my maintenance. From my perspective, it appears the services that I paid for were not performed leading to their so called “improper maintenance”. If something was not performed according to the maintenance schedule, it was their negligence. I will continue to post this review on any platform available until I feel that Nissan has made this situation right. More
by JOsband1
Employees Worked With
Nathan
February 19, 2023
Mr. Ted Williams General Manager is very rude. He practically threw me out of the dealership when I told him I did not have the time at the moment to make a deal (it was 2 pm and I hadn't had lunch I practically threw me out of the dealership when I told him I did not have the time at the moment to make a deal (it was 2 pm and I hadn't had lunch I had just been looking at the new Murano model). I did tell him I would return but asked if in the meantime he could run some numbers for a car and find out if I was eligible to turn in both Nissan leased vehicles early without a penalty or having to pay the remaining portion of the lease (4 months) He said he wasn't going to run numbers to give me so I can shop somewhere else. This blew my mind. I wanted to stay with Nissan but not anymore. Mr. Abram Aziz (sales man) very nice guy, was my witness. At no time did I disrespect Mr. Williams who told me to leave after I tried to reassure him that that was not my plan. I was disrespected and therefore will never deal with Nissan again. I will contact corporate to make a formal complaint. More
by christyrodriguez217
Employees Worked With
Ted Williams, Abram Aziz
August 02, 2022
Service Advisors are extremely rude and fail to tell you a wait time. Danielle obviously didn’t want to help me anymore after I declined to get tires rotated. She was too busy on the phone to even provide a a wait time. Danielle obviously didn’t want to help me anymore after I declined to get tires rotated. She was too busy on the phone to even provide an update after seeing my car was sitting in the back. Expect to wait 2 additional hours to get your car back, as it sits in the back until you ask one of the gruntled employees about it. Glad my service plan is up with Nissan of Rivergate. Honestly regretting that I even purchased my car from here. More
by Catherine
Employees Worked With
Danielle
April 06, 2022
Went to service department this morning because service engine light came on my 2012 Nissian maxima.Was told diagnostics fee was $150.00 but if they did the repair they would wave that fee.They reset the c engine light came on my 2012 Nissian maxima.Was told diagnostics fee was $150.00 but if they did the repair they would wave that fee.They reset the computer and said nothing was wrong so no charge except diagnostic fee. Then they gave my husband a $15.00 veterans discount.Then they charged a $13.50 environmental disposal fee and there was nothing to dispose so was told by Cory the charge was for paper and such. He could care less when I called and told him I would never be back.Said that I was fine and I could call Billy the owner very rude young man More
by Brendaharrington1956
Employees Worked With
Cory Johnson
March 17, 2022
My husband and I went to Nissan of Rivergate to look at a new 2022 Kicks. We had been thinking of trading our Honda CR-V which was really too large for us. An extremely nice young salesman, Jordan Gannon, new 2022 Kicks. We had been thinking of trading our Honda CR-V which was really too large for us. An extremely nice young salesman, Jordan Gannon, showed us a Kicks and we test drove it. We really had no intention of trading that day; but he was extremely knowledgeable in all of the car's features and functions and very friendly, so much so we fell in love with the car after realizing it was much more aligned with our needs and was the right price. We did the deal and are very satisfied. If you visit Nissan of Rivergate and work with Jordan, we feel you will be served well and will not be disappointed. More
by jsq001
Employees Worked With
Jordan Gannon
January 04, 2022
Been looking for a 2021 Rouge and got all excited when I saw what we wanted on the lot. That is until I saw the limited supply fee taped to the window. $2999 cause they have a car that should be there. I me saw what we wanted on the lot. That is until I saw the limited supply fee taped to the window. $2999 cause they have a car that should be there. I mean they make enough money off the cars so they add a fee on top of that!!!??? I was told this is corporate approved. So if that’s true why isn’t it figured in on the invoice that’s attached to the car?? Price gouging at its finest. More
by Nope
Employees Worked With
Don’t know his name..
December 17, 2021
Nissan of Rivergate’s Customer Communication and Customer Care is Impeccable! Derek was so considerate of our needs we will definitely will refer family and friends here. Derek found our car and when it a Care is Impeccable! Derek was so considerate of our needs we will definitely will refer family and friends here. Derek found our car and when it arrived he’d called us and texted a picture while it was still on the delivery truck! What a great experience at Nissan of Rivergate. The atmosphere there is so friendly and you get that home town feeling. More
by keytenn
Employees Worked With
Derek Merritts, Rodney Jinnette, David Russell
