Nissan of Richmond - Service Center

Service and communication were good. They tried fo get me in and out as quickly as possible. They tried fo get me in and out as quickly as possible. More

Great service. They make me feel welcome. I always feel like they are honest bout my car. They make me feel welcome. I always feel like they are honest bout my car. More

This dealership was very clean and pleasant. It had all the necessary amenities to make the customer feel comfortable and safe. I have a good rapport with my service manager and she treats me we It had all the necessary amenities to make the customer feel comfortable and safe. I have a good rapport with my service manager and she treats me well and with respect. More

They have always taken great care of my Nissan Pathfinder and communicated very quickly on my car’s status so that I did not have to wait longer than what I expected. and communicated very quickly on my car’s status so that I did not have to wait longer than what I expected. More

First car in the morning for oil change. Two hours later no car. Went to ask about it and saw it outside. Mr Smith never told me it was finished. No paperwork. He tried to charge me double o Two hours later no car. Went to ask about it and saw it outside. Mr Smith never told me it was finished. No paperwork. He tried to charge me double of what the coupon stated. Management is always somewhere else when you have problem. The only saving grace is the cashier. She calmed me and another disgruntled customer. Spent almost 4 hours there. Would not recommend this dealership. More

They presented me a bill for $178 for only an inspection that was supposed to be covered on my service plan. About gave me a heart attack. that was supposed to be covered on my service plan. About gave me a heart attack. More

It was a great experience. Thank you for that. Would come back to the Nissan dealership Thank you for that. Would come back to the Nissan dealership More

Cancel my free oil changes that was promise to me will never another car from them never another car from them More

Very good and profesional. Got excellent service. Would recommend to anyone. Too many words required. Got excellent service. Would recommend to anyone. Too many words required. More

My Pathfinder 2022 has been in the service area for over a week- last Wednesday. They still do not know what is wrong with it or how long it will take. I had to call everyday multiple times to finally get a a week- last Wednesday. They still do not know what is wrong with it or how long it will take. I had to call everyday multiple times to finally get a hold of the one in charge of the case but they had no updates. Got a call on Tuesday, still no clear update aside from it possibly being due to rodents. Asked to speak to the manager but was given the runaround. I am truly appreciative of Nissan in Hackensack NJ- this is not the first time the rodents messed with the Pathfinder, they new what it was the same day I took it and had it back to me in 4 days, updating me every step off the way. More