Nissan of Richmond - Service Center

I went into Nissan for service and came out with a new 2012 Nissan Maxima. I traded in a 2009 Nissan Altima. The service representative, Daryl Johnson, was great. He was very knowledgeable of the vehicles 2012 Nissan Maxima. I traded in a 2009 Nissan Altima. The service representative, Daryl Johnson, was great. He was very knowledgeable of the vehicles and was extremely helpful. I had a bad experience with Victory Nissan of Richmond which caused me to have a really high car payment with my Altima. I relayed this information to Daryl and he immediately began thinking of ways to help me out. In the end I came out with a better & newer car for the same price. I would recommend this dealership and salesman to anyone looking for a new car! More

So, on yesterday, December 26, 2011, my girlfriend went in to have her oil changed. While waiting for her car, a technician came out and told her that upon completion of a service inspection, she had the f in to have her oil changed. While waiting for her car, a technician came out and told her that upon completion of a service inspection, she had the following issues that needed "IMMEDIATE" attention. First, he told her that her car needed and alignment, because there was excessive wear on the inside of her tires. Secondly, he told her that here serpentine belt had several stress marks, and small tears, and it was a hazard. I was blown........................! First, her tires are only a week old, as she had them put on somewhere else. Secondly, she just had the belt replaced, AT SHEEHY, not even 3,000 miles ago, at her last oil change. Needless to say, she countered with, you are full of it dude, I just had tires put on somewhere else last week, and yall replaced my belt yourselves. His comeback was, he had the wrong car. All I can do at this point is shake my head, and not understand, how this can be happening at a establishment and it not be investigated. Men, if your wife or daughter, or girlfriend is really not mechanic savy, please go with them to their appointment, because if not, they will be flimflammed. More