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4,593 Reviews of Nissan of Richmond - Service Center
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August 22, 2013
The first month after purchasing my 2013 Nissan Maxima both turn signals had condensation in them and had to be replaced. Sheehy wasn't able to order two new signals and install them once they received th both turn signals had condensation in them and had to be replaced. Sheehy wasn't able to order two new signals and install them once they received them, I had to take it into the shop, drop the car off for a day, only to receive a call later that evening stating "you seem to have moisture in them so were going to order you two new ones" Here we go, so I had to drop the car back off with two small children before school and pick it back up the following afternoon only to repeat the process a couple months later for condensation in a tail light. My most recent experience was, yep you guessed it, condensation in the turn signals again. This time I was informed that they will not replace the turn signals because it is not covered under warranty. Sheehy, even with a $2500.00 extended warranty would not replace the signals stating that moisture is to be expected in turn signals. Please take into consideration this is a $42,000 were referring to. Please show me one other car on the lot with water in the turn signals. I will never purchase another vehicle through this dealership seeing the how the service department responded to a legitimate concern. The final outcome? I was told to call Nissan customer service and take it up with them. Very poor form Sheehy, especially after purchasing a $2,500 extended warranty for this exact reason. More
by carolinaboyz75
Employees Worked With
Service Manager
August 20, 2012
I went into Nissan for service and came out with a new 2012 Nissan Maxima. I traded in a 2009 Nissan Altima. The service representative, Daryl Johnson, was great. He was very knowledgeable of the vehicles 2012 Nissan Maxima. I traded in a 2009 Nissan Altima. The service representative, Daryl Johnson, was great. He was very knowledgeable of the vehicles and was extremely helpful. I had a bad experience with Victory Nissan of Richmond which caused me to have a really high car payment with my Altima. I relayed this information to Daryl and he immediately began thinking of ways to help me out. In the end I came out with a better & newer car for the same price. I would recommend this dealership and salesman to anyone looking for a new car! More
by random5155
Employees Worked With
Daryl Johnson
December 28, 2011
So, on yesterday, December 26, 2011, my girlfriend went in to have her oil changed. While waiting for her car, a technician came out and told her that upon completion of a service inspection, she had the f in to have her oil changed. While waiting for her car, a technician came out and told her that upon completion of a service inspection, she had the following issues that needed "IMMEDIATE" attention. First, he told her that her car needed and alignment, because there was excessive wear on the inside of her tires. Secondly, he told her that here serpentine belt had several stress marks, and small tears, and it was a hazard. I was blown........................! First, her tires are only a week old, as she had them put on somewhere else. Secondly, she just had the belt replaced, AT SHEEHY, not even 3,000 miles ago, at her last oil change. Needless to say, she countered with, you are full of it dude, I just had tires put on somewhere else last week, and yall replaced my belt yourselves. His comeback was, he had the wrong car. All I can do at this point is shake my head, and not understand, how this can be happening at a establishment and it not be investigated. Men, if your wife or daughter, or girlfriend is really not mechanic savy, please go with them to their appointment, because if not, they will be flimflammed. More
by professorwin
Employees Worked With
2
