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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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January 23, 2021

Service was great as always Ron keep me informed and let me know any recommended service I needed, And my vehicle came back fast and clean. More

by mcwms1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Jan 24, 2021 -

Nissan of Richmond responded

We are very happy to hear Ron provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Arica Fowler Owner Loyalty Manager

January 23, 2021

Always great and keeps me up to date with my car and guarantee fast and friendly customer service and I love it. I really appreciate it More

by clr2951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jan 24, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Chandra and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arica Fowler Owner Loyalty Manager

January 23, 2021

My service rep was very professional. I was very pleased with my service and will definitely be back to to this location. Everyone was wearing a mask. More

by Djhodgson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 24, 2021 -

Nissan of Richmond responded

DJ, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Rocking Nissan of Richmond. We are pleased to hear you noticed our whole staff wearing a mask to help keep everyone safe! Arica Fowler Owner Loyalty Manager

January 23, 2021

I have come here 3x now for an oil change. Everyone has been super friendly from the time I pull the car in, to the time I leave and check out. More

by ARIZZONI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 24, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! Arica Fowler Owner Loyalty Manager

January 23, 2021

Great service. Thank you for taking the time to schedule my appointment. It was greatly appreciated. Until next time, have a great day! Thank you. More

by Adrian F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Williams
Jan 24, 2021 -

Nissan of Richmond responded

Adrian, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rocking Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Arica Fowler Owner Loyalty Manager

January 23, 2021

I called ahead and was told I could get an express job to install headlight bulbs. But when I came in I had to wait an inordinate amount of time for this express service. More

by ANTLER0816
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga, Chris Williams
Jan 24, 2021 -

Nissan of Richmond responded

Thank you for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We apologize for the unusually long wait for your headlight to be installed. If you would like to discuss your visit further, please do not hesitate to reach out to me at your convenience. Arica Fowler Owner Loyalty Manager

January 22, 2021

Johnathan was very helpful and informative from start to finish. I appreciate all of his efforts to make sure everything necessary to be done was done. More

by TYHESS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
Jan 22, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear that Jonathan and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Arica Fowler Owner Loyalty Manager

Jan 23, 2021 -

TYHESS responded

Let’s be clear...My response to the survey was solely to commend the SERVICE department, in which in my almost 6 years of dealing with this facility, I’ve never had any problems with.

January 22, 2021

Very safe visit. Ron was so friendly and helpful with a personal situation I had. Car was clean and work was excellent . Completed on time. More

by 5676hhjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Jan 22, 2021 -

Nissan of Richmond responded

Thank you for your review and kind words for Ron! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rocking Nissan of Richmond. Arica Fowler Owner Loyalty Manager

January 22, 2021

I did not have to wait for assistance. Seth did a great job explaining what services were performed and what I should be aware of. Service was faster than it has been in the past—thank you. More

by THEBRADNERS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jan 22, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words for Seth! We appreciate you taking the time to leave us this wonderful feedback! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at our dealership. Arica Fowler Owner Loyalty Manager

January 22, 2021

Phil was awesome with informing me about what was going on with my car he explained it so things will be easy for me to understand More

by CRUMPLASHAE4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 23, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Phil and the team met your expectations. Thank you again for choosing Rocking Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Arica Fowler Owner Loyalty Manager

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