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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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January 25, 2021

I would like to say the gentleman was very friendly, he took his time with us ,made sure he check all that needed to be done with my automobile, he answered all questions that was ask i give him a 10. More

by LANDISMATTHEWS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jan 25, 2021 -

Nissan of Richmond responded

Landis, Thank you for your very kind review. Derek and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rocking Nissan of Richmond. We are pleased you felt your experience working with Derek was a "10"! Arica Fowler Owner Loyalty Manager

January 24, 2021

AWESOME service. Every time I come in for service, I am greeted with a smile. I have been a customer for almost three years now and I have not had one bad experience More

by CANDIDP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 24, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! Arica Fowler Owner Loyalty Manager

January 24, 2021

The staff is always friendly and honest. They don’t try to make you buy unnecessary items you don’t need. That’s why I keep coming back More

by MCLEMORESHEILA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Williams
Jan 24, 2021 -

Nissan of Richmond responded

We appreciate your business, Sheila, and our team looks forward to serving you again soon! Arica Fowler Owner Loyalty Manager

January 24, 2021

Was courteous and got the job done in an expedient time. Everyone was very friendly and helpful at their job. I had a nice experience. More

by ZHAOT333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Jan 24, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Arica Fowler Owner Loyalty Manager

January 23, 2021

Ron was polite, friendly and extremely helpful. He went out of his way to make my experience pleasant and he offered solutions to meet my needs... I also was thankful for the courtesy ride back and forth More

by dankleinschuster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Jan 24, 2021 -

Nissan of Richmond responded

Dan, We appreciate your business, and Ron and our team look forward to serving you again soon! Arica Fowler Owner Loyalty Manager

January 23, 2021

They need to lighten up on pressuring people on buying a car when coming in for oil change only even if trying to make sales More

by CHRISTINAHUBBY13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jan 24, 2021 -

Nissan of Richmond responded

Christina, Thank you for taking the time to share your thoughts on working with Seth and our team. We're glad to hear we delivered such a great experience! Arica Fowler Owner Loyalty Manager

January 23, 2021

Staff always helpful and accommodating as possible. Very professional atmosphere. It’s stressful enough getting maintence done but this bunch makes it all a lot more barable More

by NEWYITTY1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Chandra Wright
Jan 24, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words regarding our staff. We love to hear feedback like yours "Staff always helpful and accommodating as possible". Please let us know if we can be of any further assitance! Arica Fowler Owner Loyalty Manager

January 23, 2021

My service was good. Oil change, tire rotation, and part, but I had to find out when my car was ready instead of them contacting me. More

by RBAKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jan 24, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions on your recent service visit. Thank you for choosing Rocking Nissan of Richmond. Arica Fowler Owner Loyalty Manager

January 23, 2021

They communicated well with me regarding my repair timeline and performed an estimate to provide my insurance. Phil called me and or emailed frequently to keep me aware of status More

by jmruddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 24, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Phil had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rocking Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Arica Fowler Owner Loyalty Manager

January 23, 2021

Very prompt service department. In and out with a clean car. Was greeted promptly by Phillip who assured me that the job would not take long. More

by eeammons55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 24, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our Phil and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Arica Fowler Owner Loyalty Manager

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