Nissan of Richmond - Service Center

My service experience was great. I arrived at the scheduled time and my battery was replaced quickly and efficiently. There were a couple of dead rodents in the engine and the technician removed the scheduled time and my battery was replaced quickly and efficiently. There were a couple of dead rodents in the engine and the technician removed the m easily and gave me tips on how to keep them from coming into the engine next winter. More

Unfortunately it’s too early to compliment as uncertain whether issue has been fully resolved however the service and communication received thus far has been excellent whether issue has been fully resolved however the service and communication received thus far has been excellent More

Well, I don’t come when i need service on car Monday i got a oil change which i waited close to 2 hr to get snd i had to pay 50$ which was new to me cause i never paid to get my oil change before they nee got a oil change which i waited close to 2 hr to get snd i had to pay 50$ which was new to me cause i never paid to get my oil change before they need give me a new battery for my car key d as bad they wash my car which was badly needed! i cannt complain even if i wanted to all & all without the wait everything was ok! Derick was nice polite & very mannerable no complaints sbout him. More

I had a wonderful experience. I would recommend Nissan to all of my friends and family. The staff is very friendly and they are knowledge. all of my friends and family. The staff is very friendly and they are knowledge. More

My service writer, Phil Weinman, was exceptionally helpful and professional. He addressed the problems I was having with our 2015 Pathfinder, and quickly had them resolved. helpful and professional. He addressed the problems I was having with our 2015 Pathfinder, and quickly had them resolved. More

My service experience was easy! I did an overnight drop off and my vehicle was ready by the time promised - with a fresh wash. The service specials are priced right! off and my vehicle was ready by the time promised - with a fresh wash. The service specials are priced right! More

Service was efficient and informative! The staff respects the Nissan brand and reputation! My vehicle was serviced for an oil change. The staff was greatly concerned that a crush washer had not been put back the Nissan brand and reputation! My vehicle was serviced for an oil change. The staff was greatly concerned that a crush washer had not been put back on when the last oil change occurred. ( I purchased the vehicle from Enterprise Car Sales Jan 10, 2021.) Seth told me to let Enterprise know, FYI, so that THEY could assure their servicer was doing things properly going forward.....I thought that was very thorough. My emgine light came on the day after my oil change at Nissan Richmond. I called to let them know and they were EXTREMELY accomadating in having me come back in and have my Nissan examined. Very considerate!! More

Made an appointment for 10:45 AM to get a State Inspection. Promised to be finished at 5 PM. That didn't happen. It was then promised for 11:00 AM the following day. Again that didn't happen. It Inspection. Promised to be finished at 5 PM. That didn't happen. It was then promised for 11:00 AM the following day. Again that didn't happen. It was finally ready that day around 5:PM. All of this was supposedly due to not having a lug nut and a caliper bolt. Seriously? Also, the complementary wash was not done. More

I was provided great service and kept up to date on how long the service would be. The waiting room was comfortable and all staff were friendly. long the service would be. The waiting room was comfortable and all staff were friendly. More

I have never been more impressed with the service and attentiveness than this experience. The service advisor was excellent. The service advisor kept me informed and even walked me to my car after the se attentiveness than this experience. The service advisor was excellent. The service advisor kept me informed and even walked me to my car after the service was conpleted. More