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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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April 22, 2021

Love the service that Chaunda have taken care of me. But the young men's that clean my car didn't do a good job More

by kegaiters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Apr 22, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

April 21, 2021

I was not satisfied. Things were taken out of my glovebox and trash was discarded in the vehicle. Never will I use the service anymore. More

by LH8374582
Recommend Dealer
No
Employees Worked With
Ronald Trotman
Report | Print
May 08, 2021 -

Nissan of Richmond responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

April 21, 2021

Ron at the service center was very welcoming and accurate with my wait time! The staff are quick, courteous, and kind. I’ll be back for every service. More

by kcsbradford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Report | Print
Apr 21, 2021 -

Nissan of Richmond responded

Thank you! Ron and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

April 21, 2021

Service staff was professional and friendly. Work was completely in a very timely fashion. I appreciate all their work. Really love the lifetime oil changes, tire rotation and state inspection. Awesome. More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Brown
Report | Print
Apr 21, 2021 -

Nissan of Richmond responded

Randy, Thank you so much for your excellent review! We are so glad that Joshua had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

April 21, 2021

Always the greatest experience. I’m always sure to ask for Phillip Weinman when bringing in my Nissan truck. He is very professional and friendly! More

by VLADCON22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Apr 21, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Phillip was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

April 21, 2021

Service was great the loaner car had cracked windshield and star brust in wind shield . Service department alway good no problem with them. Brought brand new car first week had a problem with sensor came o More

by spainhour35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Apr 21, 2021 -

Nissan of Richmond responded

Thank you for your review! We strive to make sure that all of our customers leave happy, so we appreciate your feedback about the loaner car and the sensor issue on your new car and will take it into account for the future. All of us at Nissan of Richmond are glad to have you as a customer! Paula Quick Owner Loyalty Manager

April 21, 2021

Antonio is great. He called me as soon as my car was ready and even arranged for the shuttle to pick me up! Thanks Antonio More

by darice.smithers41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Antonio Tirado
Report | Print
Apr 21, 2021 -

Nissan of Richmond responded

Hello, Darice! Thanks for sharing your thoughts about your experience with Nissan of Richmond. We're glad to hear Antonio was able to meet your needs and will be sure to let him know. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

April 21, 2021

EVER TIME I BRING MY CAR IN FOR SERVICE SOMETHING ALWAYS HAPPENS TO MY CAR. I HATE THIS DEALERSHIP. I WOULD NEVER BUY FROM THIS DEALERSHIP AGAIN More

by COUSINS7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Johnson, Seth Albright, Phillip Weinman, Joshua Brown
Report | Print
May 08, 2021 -

Nissan of Richmond responded

I would like to thank you personally for your business and also apologize that you did not have a fully satisfactory experience at our dealership. In order to look into this issue, can you please provide me some details about your visit such as your name, and date of purchase or visits. I am here to help. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

April 21, 2021

Went in for a simple inspection and was in and out before I knew it. Didn’t have different products and services impressed upon me. I always get what I need from this location. More

by chris91234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Phillip Weinman, Derek Slaga
Report | Print
Apr 21, 2021 -

Nissan of Richmond responded

Chris, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

April 21, 2021

Worst I will say. The service engineer named Phillip Weinman is very rude and he acted like a CEO of company and didn’t took my vehicle and forced me to leave the stroke. More

by Kumar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright, Phillip Weinman
Report | Print
May 08, 2021 -

Nissan of Richmond responded

Kumar, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

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