Nissan of Richmond - Service Center

Seth was fantastic. Great customer service!!I was impressed when he contacted me when my vehicle was in the shop being worked on. It let Me know I was being taken care of impressed when he contacted me when my vehicle was in the shop being worked on. It let Me know I was being taken care of More

Phil was great however even with an appt for inspection, I waited for 2 hours. I know you're very shorthanded and I would expect that wait if I had walked in. thought it would be a little better with having I waited for 2 hours. I know you're very shorthanded and I would expect that wait if I had walked in. thought it would be a little better with having an appt. More

State inspection took 2 hours when it take 1/2 hour tops at any gas station. Was informed my lifetime oil change perk will no longer be honored. This is my main reason to not recommend this dealership. FYI at any gas station. Was informed my lifetime oil change perk will no longer be honored. This is my main reason to not recommend this dealership. FYI - notice was not sent out to me; I was told as a ‘by the way’ moment when checking in for my appointment. More

I love going to this dealership. Everyone is always so timely, attentive and pleasant. And their quality of work is amazing. Thank you so much! timely, attentive and pleasant. And their quality of work is amazing. Thank you so much! More

This dealership is very family oriented they stay with a smile on their faces and make sure that the service that you ask for is met. smile on their faces and make sure that the service that you ask for is met. More

These people are so nice and quick to answer your question I LOVE Nissan's and the quality of their vehicles wow good company yes question I LOVE Nissan's and the quality of their vehicles wow good company yes More

If I could rate a 0, I would! Horrible experience. I've been a customer for over 10 years and have purchased 4 vehicles, brand new! I will never purchase another vehicle, buy another part or come there for been a customer for over 10 years and have purchased 4 vehicles, brand new! I will never purchase another vehicle, buy another part or come there for service ever again! You're full of broken promises, price mishaps and just overall unorganized as a company. More

The service was great the only thing that upset me and after you tell your costumers oil change is free it should be grandfathered in, contract. after you tell your costumers oil change is free it should be grandfathered in, contract. More

These guys are great- very knowledgeable and helpful and always look for ways to save you money. And you get your car washed too. Great job as always. Thanks guys. always look for ways to save you money. And you get your car washed too. Great job as always. Thanks guys. More

Service dept was ok. I don’t appreciate being harassed by Sales attempting to convince me to sell my vehicle after I’ve said no. If I wanted to sell my vehicle, I know how and where to do so. No means no. I Sales attempting to convince me to sell my vehicle after I’ve said no. If I wanted to sell my vehicle, I know how and where to do so. No means no. I don’t need a Nissan Salesman to hassle me to do so. Just let me get my vehicle serviced in peace. Plus, what sense does it make for me to sell my fully paid vehicle and then have to go finance another one with a car note? Pathetic and annoying sales techniques. More