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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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April 26, 2021

The most recent service was handled in the usual excellent manner that Nissan Richmond gives. It’s possible to go away confident for the next 5,000 miles that the car has had all the attention it n More

by SPP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Apr 26, 2021 -

Nissan of Richmond responded

It's great to hear that Chandra and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

April 26, 2021

Service was amazing. Went for a oil change and glad I did bc I was informed that I needed my cabin filter changed. Seth made the process easy and the wait wasn’t all day. Good job! More

by India
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Apr 26, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

April 26, 2021

We always get excellent customer service from Ron in the Service Dept - wouldn’t trust anyone else with our vehicles for timely and accurate service More

by JSFARMER70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Apr 27, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words for Ron in our service department. We appreciate you taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

April 25, 2021

Unfortunately, the technician was unable to duplicate the issue I was having with my AV system so no repair was performed. I was not charged anything, but I was disappointed. More

by Davidfieldtax
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Apr 25, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this feedback. We are so sorry that we were unable to discover the problem with your AV system. If we can help you with anything else, please do not hesitate to call us. Paula Quick Owner Loyalty Manager

April 25, 2021

I had a great experience with Service at Nissan of Richmond. I specially want to thank Tony for providing a quick service. He also walked me through all the available service options based on my car m More

by pratap.chandan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Tirado
Apr 26, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony and the team met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

April 25, 2021

Service was awesome someone meet me at my car and checked me in with no waiting, Vehicle was washed. Waiting area and restroom were clean More

by mcwms1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Apr 26, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

April 25, 2021

Fast service, worked me in last minute and provided excellent customer as usual. Thank you for always making it a great experience. Kevin is amazing to work with. More

by KARENW105
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Apr 26, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review, Karen! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

April 25, 2021

Phil and Derek are truly the best! They really made sure my car got repaired in a timely manner as well as making sure my software was updated . Their customer service is amazing making sure they kept in co More

by vanessamccl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman, Derek Slaga
Apr 26, 2021 -

Nissan of Richmond responded

Thank you for the kind words for Phil and Derek! We look forward to sharing your compliments with them and the team, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

April 25, 2021

Went to this dealership to have routine maintenance performed on my car. My car was serviced in a reasonable length of time and I was told how much it was going to cost beforehand. I More

by MDERBRIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Apr 26, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

April 24, 2021

The timing of getting the car taking care of was pretty accurate to my liking. I love the attitude of the personnel upon entry of the bay. More

by frewil1974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Apr 25, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Nissan of Richmond! We appreciate you taking the time to leave us this five-star review! Paula Quick Owner Loyalty Manager

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