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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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April 28, 2021

The process was not streamline, they could not find my appointment nor did they have the tires that I ordered. I was not happy with the service More

by FLAWSSY26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright, Antonio Tirado
May 15, 2021 -

Nissan of Richmond responded

We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

April 27, 2021

very perfessional courteous and fast service bla bla bla bla bla no no no no yes yes yes yes yes yay yayyay yay yayyaty yay More

by CONNIER.RUSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson
Apr 27, 2021 -

Nissan of Richmond responded

Connie, It has been a pleasure serving you. Quality customer service is always our number one priority. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

April 27, 2021

Thank you don for your fast and professional manners in the service lane. I’ll be back for future business thank you so much don More

by BROOKIESCION
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson
Apr 27, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Don had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

April 27, 2021

I am so thankful for Phil! I know he will make sure everything is done and done right! Definitely goes above and beyond for his customers! More

by LIZZIENEWMAN2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Apr 27, 2021 -

Nissan of Richmond responded

Thank you, Lizzie, for the kind words for Phil in our service department! We look forward to sharing your compliments with him and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

April 27, 2021

Nissan Richmond! Top notch! Very professional! Very Knowledgeable! Seth Albright, team and technicians are AWESOME!!!!! They show that they put MUCH VALUE on the Nissan brand regardless as to whether y More

by carolyn.hawley25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Apr 27, 2021 -

Nissan of Richmond responded

Thank you for your business and this review, Carolyn! We're happy to hear that Seth and the rest of our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Paula Quick Owner Loyalty Manager

April 27, 2021

Tony was very helpful and informative about the condition of my van. He is so professional and vey knowledgeable and friendly. Looking forward that he will be assigned to my vehicle the next time I bring my More

by AGTIANGSON1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Tirado
Apr 27, 2021 -

Nissan of Richmond responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tony here at Nissan of Richmond. We'll be sure to let him know how much he helped you out! Paula Quick Owner Loyalty Manager

April 27, 2021

Friendly staff. Disappointed that VIP services are no longer being honored for customers. Not sure that I will return for service as it’s no longer much of a convenience. More

by KEISHAK04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Apr 28, 2021 -

Nissan of Richmond responded

Hello Keisha, Thank you for taking the time to submit a review. We take pride in good customer service and happy you find our staff to be such a big help. We value your business. If you would like to further discuss your concerns regarding our VIP services, feel free to contact me at your convenience. Paula Quick Owner Loyalty Manager

April 27, 2021

Never have to wait a long time. Get updates on the progress throughout the morning while waiting and never pressured into paying for something not needed. More

by nwiedenhoft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Apr 28, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

April 27, 2021

The service advisor was new but he was good at his job very honest and seen that I my vehicle was taken care of very respectful More

by LDSMITH24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Tirado
Apr 27, 2021 -

Nissan of Richmond responded

We are very happy Antonio provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

April 26, 2021

The service department was friendly and very professional, similar to my previous experiences. My car was serviced in a reasonable time. Thank you for your help. More

by takimci01
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Phillip Weinman, Derek Slaga
Apr 26, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Seth, Derek and our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

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