Nissan of Richmond - Service Center

Great professional service! We had an unexpected warranty stop while traveling and they took great care of us and got us back on the road quickly. stop while traveling and they took great care of us and got us back on the road quickly. More

Same as always I love going in there and they always take care of me and my needs for my truck! That’s why I don’t go anywhere else care of me and my needs for my truck! That’s why I don’t go anywhere else More

Pull up for a oil change (no appointment) place was empty I think they forgot my car waited2hrs1/2 too long for a oil change I think they forgot my car waited2hrs1/2 too long for a oil change More

Everyone is always polite and courteous. Chandra is a great asset to the company. She always keeps me informed about what’s going on and is always professional. Whenever I come to Nissan I look for her. great asset to the company. She always keeps me informed about what’s going on and is always professional. Whenever I come to Nissan I look for her. Her customer service is excellent! More

No service other than State Inspection and routine oil change was performed during the scheduled visit on April the 27th at 10.30 am of 2021. The car was dropped off at 10.30 am, but was not returned u change was performed during the scheduled visit on April the 27th at 10.30 am of 2021. The car was dropped off at 10.30 am, but was not returned until 1.15 pm, and this would appear to be an unacceptable length of time for an inspection and oil change, especially as the appt was set up as a drop off and wait in person. More

I appreciate getting updates as I waited and the friendliness of the staff. But I’m sorry to see the VIP service is no longer honored as that is what kept me coming back. friendliness of the staff. But I’m sorry to see the VIP service is no longer honored as that is what kept me coming back. More

First I wasn’t aware that my oil changes will no longer be free and I paid 60.00. Then the wait to get my oil change was over 2 hours. After all of this my oil light is still on ( which I know it probably be free and I paid 60.00. Then the wait to get my oil change was over 2 hours. After all of this my oil light is still on ( which I know it probably just need to be reset but this is something that should have been done prior to them telling me my car was ready) my engine light also came on as I pulling off but I had to go to work and couldn’t wait another two hours for someone to look at my car. I have to say normally my experience is good but this was the worst ever. More

Seth was a pleasure to work with throughout the process. All service done to the vehicle was well explained and completed ahead of schedule. Everyone in the department was courteous and eager to assist. All service done to the vehicle was well explained and completed ahead of schedule. Everyone in the department was courteous and eager to assist. More

I have honestly never had a bad experience when dealing which Chandra. She is extremely personable, easy to work with and makes the experience very smooth which Chandra. She is extremely personable, easy to work with and makes the experience very smooth More

Service dept was great for a basic oil change but my visit created WAY too many calls from these folks. Multiple calls to sell me more services and people wanting to buy my car. Also got me on a bunch o visit created WAY too many calls from these folks. Multiple calls to sell me more services and people wanting to buy my car. Also got me on a bunch of emails somehow... More