Nissan of Richmond - Service Center

Best service super quick and made it very simple for me to get my car fixed in the rain and while I had my son with me. to get my car fixed in the rain and while I had my son with me. More

Fantastic as always! Seth is the BEST! Great customer service and kept me informed. Clearly explained what was done, and what I need to be aware of in the future. service and kept me informed. Clearly explained what was done, and what I need to be aware of in the future. More

Everyone is always nice. Took car in for service and to replace a fog light. Everything was done in the time it was promised. Will definitely be using their service department in the future. replace a fog light. Everything was done in the time it was promised. Will definitely be using their service department in the future. More

There are two reasons I’m not satisfied with Nissan. First when we bought our vehicle we were promised lifetime maintenance but now they got a “new owner” and I was told they are not going to honor that First when we bought our vehicle we were promised lifetime maintenance but now they got a “new owner” and I was told they are not going to honor that anymore! So yesterday I took my vehicle and had a $10 off coupon for oil change, I showed it to the rep at check in so they could apply it. Later when I went back in the afternoon to pick up my car someone else gave me my invoice and the coupon wasn’t applied so when I told someone else about it, I was told need to speak with the rep who was taking caee of my car so I went looking for him and nothing, I waited several minutes, at the end we ended up paying full price because apparently Nissan of Richmond doesn’t honor anything More

Friendly and professional service. Information provided about correcting issue explained well. Wait time two hours, for me always too long. car was washed and front vacuumed. Didn't request so that was ni about correcting issue explained well. Wait time two hours, for me always too long. car was washed and front vacuumed. Didn't request so that was nice. Brought my car back to entrance bay as it was raining fairly hard. Appreciate that gesture. More

Thank you. I always get prompt, courteous service. The staff is friendly and the dealership is clean. Waiting is nice due to refreshments that are offered. staff is friendly and the dealership is clean. Waiting is nice due to refreshments that are offered. More

I’m always please with the Respect and courtesy , that the service department always give ,and explain what is going on with your vehicle ... Thank You. the service department always give ,and explain what is going on with your vehicle ... Thank You. More

I have always have a good experience with the service department, everyone is very professional and knowledgeable about my truck .my time is valuable to them and they always find a way to accommodates me department, everyone is very professional and knowledgeable about my truck .my time is valuable to them and they always find a way to accommodates me .. More

Excellent Customer Service!!! They took time to make me feel like a VIP. They kept me informed of what my car needed hand made sure I was on schedule. They kept me informed of where my car was in the servi feel like a VIP. They kept me informed of what my car needed hand made sure I was on schedule. They kept me informed of where my car was in the service processing. I love it here💞💞💞 More

Had my rogues first service and the people in that department were awesome to work with and my bill was exactly what I was quoted when I made the appointment. Awesome place department were awesome to work with and my bill was exactly what I was quoted when I made the appointment. Awesome place More