Nissan of Richmond - Service Center

Trying to schedule service online was a horrible experience! I had to physically drive in to get to speak with someone because several calls went unanswered! Once I was there, the service was gr experience! I had to physically drive in to get to speak with someone because several calls went unanswered! Once I was there, the service was great, other than I am now missing my rear passenger side hub cap. Charging my for my oil changes, now, is a big negative! Free oil changes was one of the sticking points for me, when buying my new Rogue Sport! The salesman, and the finance guy both lied to me (apparently), in telling me that they would throw in free oil changes. VERY disappointed in this dealership! If it wasn’t for Chandra, Tony, & Seth I would never return! More

Disappointed. I was supposed to get free oil change as long as I have the vehicle because it is in my contract. When I arrived, I was told I will no longer receive it because of new management. The perso long as I have the vehicle because it is in my contract. When I arrived, I was told I will no longer receive it because of new management. The person that scheduled the service failed to informed me of that detail, and failed to honor the contract. I won't buy another vehicle from there or service my vehicle there. More

It was fair. Service on vehicle was fine. Night and day difference. Wasn't to happy. This based on verbal info made and not kept. difference. Wasn't to happy. This based on verbal info made and not kept. More

Chandra was awesome does her job to the fullest and she cares about her customers and always make us fill like family she really enjoy her job cares about her customers and always make us fill like family she really enjoy her job More

Chandra is always the absolute most joyful and helpful! She goes above and beyond to assure my satisfaction every single time. Short pump is the best!!!! She goes above and beyond to assure my satisfaction every single time. Short pump is the best!!!! More

I highly recommend the service dept at Nissan of RVA for all your service needs. . We take all of our vehicles there because we trust they will do a great job and in a timely manner. Ask for John Ramirez, all your service needs. . We take all of our vehicles there because we trust they will do a great job and in a timely manner. Ask for John Ramirez, a friendly service advisor. More

Phil was the person who helped me. Everything was pretty good. Service was great and he came out to let me know the details of what the car needed. good. Service was great and he came out to let me know the details of what the car needed. More

Phil is awesome. The best service advisor I’ve ever had . Great communication, empathetic and thoughtful. I will bring my next car here for service. . Great communication, empathetic and thoughtful. I will bring my next car here for service. More

I have Been here a few times. I’ve had advisor Chandra before and Tony this last time! Both have provided me with Great service!! Thanks! before and Tony this last time! Both have provided me with Great service!! Thanks! More

Phil was great at taking care of my service visit. Very helpful at keeping me informed on my cars condition , with NO hard sell. Thanks helpful at keeping me informed on my cars condition , with NO hard sell. Thanks More