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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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May 13, 2021

Representative was great. Everyone was polite. It did Representative was great. Everyone was polite. It did take 2 1/2 our to complete inspection and fix a tire. Was a rather long wait. More

by linwoodlumpkin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Tirado
May 14, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department, and your patience! We will share your comments with the team. Please don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

May 14, 2021 -

linwoodlumpkin responded

Thanks

May 13, 2021

Kevin is the best service rep I have ever dealt with. If he ever leaves, so will I. He has always been honest and respectful More

by snshn5j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
May 14, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Kevin here at Nissan of Richmond. Thank you for your business. Paula Quick Owner Loyalty Manager

May 13, 2021

I dealt with Chandra. She was amazing. Made me feel so comfortable and just like family - Chandra has a wonderful personality and very friendly and nice More

by RosieJr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
May 14, 2021 -

Nissan of Richmond responded

Thank you, Rosie, for taking the time to leave us this fantastic, five-star review. Thank you for sharing your thoughts about your experience with Chandra here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

May 13, 2021

Time at the dealer was great, the 6 calls in 30 minutes afterwards asking me if I wanted to sell my car really pissed me off. More

by BRIAN.TAYLOR.BROOKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Are Antonio and Tony the same person? I worked with Tony., Antonio Tirado
May 14, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, Brian. We're sorry for the excessive calls, and I will be sure to address this with our team, Brian. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

May 13, 2021

Again, tremendous customer service on top of good car service. Thank you RVA Nissan for treating me as a unique customer. Keep up the good work! More

by HIXON04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra is simply the best!, Chandra Wright
May 14, 2021 -

Nissan of Richmond responded

Thank you for taking the time to leave us this fantastic, five-star review! We appreciate your business, and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

May 13, 2021

Great service very quick and easy Everything was done and without any issues. I enjoy bringing my car for service at Nissan of Richmond. Keep up the good work. More

by fredflorence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez, Antonio Tirado, Joshua Brown
May 14, 2021 -

Nissan of Richmond responded

Thank you, Fred! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

May 13, 2021

Quick service, knowledgeable advisors, and the techs get it right every time. Love coming here. And the free car washes are a bonus too! Thanks guys! More

by Nissandriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez, Antonio Tirado, Joshua Brown
May 14, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

May 13, 2021

I love my car and love coming to Nissan. Chandra my service person is amazing and she always helps and look out for me when I’m there. More

by jcharlette26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
May 14, 2021 -

Nissan of Richmond responded

Thank you! It is great to hear that Chandra was so helpful. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

May 12, 2021

Today experience was great unlike my last ( I wasn’t given a survey for that encounter and almost didn’t come back because I had to come get my car without service and tech was rude on phone) More

by R.ROBINSON350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
May 12, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We are happy to hear your most recent experience with us was a positive one. We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

May 12, 2021

Chandra was and is always great she goes above and beyond to provide a great customer service experience. Thanks for being great I appreciate your hard work More

by wattssn83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
May 13, 2021 -

Nissan of Richmond responded

Thank you for your review and kind words for Chandra. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

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