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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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May 31, 2021

The team has excellent customer service, great attention to detail. Derek was able to explain to me the services I was receiving that day and future services that will be coming up that I need. More

by andrea.barnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
May 31, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback on working with Derek. We work hard to make sure our guests have an exceptional experience and are glad Derek met your needs in a timely manner. We'll be sure to share your comments with him, and our team looks forward to working with you again. Paula Quick Owner Loyalty Manager

Jun 01, 2021 -

Nissan of Richmond responded

Hi Andrea.barnes, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2021

Once I was in job was done well.I was happy with all area of the services. I will bring my other Nissan for services as well. More

by MITA5_IN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman
Report | Print
May 31, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Jun 01, 2021 -

Nissan of Richmond responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

May 30, 2021

Kevin and team are tremendous - fair, thorough, make repairs that last, and treat their customers with respect and kindness. I would highly recommend for service. More

by PAUL.BROUGHTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Preston
Report | Print
May 30, 2021 -

Nissan of Richmond responded

Thank you, Paul, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kevin and the rest of our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

May 29, 2021

Very poor service. Always my car comes back with no minimum cleaning. But everytime they promise to clean it before returning back to the customer More

by Rahul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Johnson, Seth Albright, Phillip Weinman, Joshua Brown
Report | Print
Jun 14, 2021 -

Nissan of Richmond responded

Rahul, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (804) 346-4200 at your earliest convenience and we will do our best to resolve this with you.

May 29, 2021

I've seen Josh three times in a row and he's awesome and very helpful and friendly! Very professional guy! Give this guy a raise. More

by STEELERS1286
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Brown
Report | Print
May 29, 2021 -

Nissan of Richmond responded

Thank you for your review and kind words for Josh! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

May 30, 2021 -

Nissan of Richmond responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Nissan Of Richmond

May 29, 2021

Excellent service and follow up. Friendly and courteous customer support. Clearly communicated what was covered and what was not. Car was returned clean and vaccines. More

by ltrot2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
Report | Print
May 29, 2021 -

Nissan of Richmond responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Paula Quick Owner Loyalty Manager

May 30, 2021 -

Nissan of Richmond responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

May 29, 2021

Fantastic customer service!!! Very professional and efficient staff!!! Will definitely recommend you guys to my family and friends and will definitely come back again!!! Thank you for everything!!! More

by SASAAMITROVIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
May 30, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

May 30, 2021 -

Nissan of Richmond responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Nissan Of Richmond

May 29, 2021

Worst dealership I have ever used. I would not buy anything from them again. Rude people, talk about other workers, lie, try and change the deal after the fact. Have to argue every time to get what wa More

by ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Report | Print
Jun 14, 2021 -

Nissan of Richmond responded

Ray, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (804) 346-4200 at your earliest convenience and we will do our best to resolve this with you.

May 29, 2021

Fantastic service! They go out of their way to ensure the work is done right. Highly recommended and will be going back again in the future! More

by Nissan Rogue 2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez, Antonio Tirado, Joshua Brown
Report | Print
May 30, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

May 30, 2021 -

Nissan of Richmond responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

May 28, 2021

Thy are very good and I like how do my car tie and will like to recommend to others to Bering they’re cars Nisson company More

by isaacdjangmah87
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
May 29, 2021 -

Nissan of Richmond responded

Isaac, thank you for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

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