Nissan of Richmond - Service Center

Derek was very professional and checked in on me several. Great experience with him. Very unfortunate you have stopped some of your services such as dropping off or picking up your customers. It’s a shame Great experience with him. Very unfortunate you have stopped some of your services such as dropping off or picking up your customers. It’s a shame your new owners are not putting customers first. Also, the free oil refills. Your company makes a lot on all the other items charged. It’s another example of new ownership not walking the extra mile. More

This dealership will no longer honor the free oil change agreement I made when I bought my Murano. I will never buy a car from this dealer, and have no reason to return. They are unreliable agreement I made when I bought my Murano. I will never buy a car from this dealer, and have no reason to return. They are unreliable More

I purchased a brand new car in 2015 and was promised free oil changes for life. I was sad to learn they don’t do that anymore and thought i should have been notified about the change oil changes for life. I was sad to learn they don’t do that anymore and thought i should have been notified about the change More

Staff is always so pleasant. I had a phone call, I Staff is always so pleasant. I had a phone call, I believe from sales, about 15 minutes after I dropped off my car. I thought the call was fr Staff is always so pleasant. I had a phone call, I believe from sales, about 15 minutes after I dropped off my car. I thought the call was from service, since I had just dropped of my car. The caller was asking about a possible sell of my car. I wasn't available to talk at that moment about the matter and I informed the caller of that but he proceeded on and I had to politely end the call. Please have your sales representatives to adhere to customers needs. He could have asked if he could call at another time. Which he called twice after. I declined offer of sale of my car. More

Thank you guys for being so helpful! I called and got same day service- not only same day but exceptional! Thank you to Joshua Brown & the team for making one of the most stressful days a little bit bet same day service- not only same day but exceptional! Thank you to Joshua Brown & the team for making one of the most stressful days a little bit better :) More

Seth took control and everything went very smoothly. Great folks in service center. I wasn't treated like a number waiting in line but a real person. Thanks Great folks in service center. I wasn't treated like a number waiting in line but a real person. Thanks More

In at 10:15 am out by 12:30 pm. Jon did a great job taking care of me and the needs for my car. taking care of me and the needs for my car. More

Put us on your do not sales call list immediately. You woke us up at 8:30 Saturday morning representing the service department with no reason for the call aside than to try to sell us a new car with with woke us up at 8:30 Saturday morning representing the service department with no reason for the call aside than to try to sell us a new car with with your canned script. This, after we complained about your xxxx-poor hijack/kidnap sales techniques the last time we were there for service. Not only have you likely lost us as possible repeat sales customers, but now we are looking for somewhere else to service our Nissan. More

Service is good, did have to visit twice due to a change in policy. Last year state inspection was performed with Express service, so when I came in earlier last month I was told I needed to schedule state in policy. Last year state inspection was performed with Express service, so when I came in earlier last month I was told I needed to schedule state Inspection, I was given a 2PM appointment time. Could not do 2PM so scheduled for later in the mouth Your sales team is obnoxious as xxxx, I come to you for service not sales More

Always a wonderful experience & an even greater service. I was able to get my car inspected without an appointment, which we saved me another trip! 10 out of 10 would recommend! I was able to get my car inspected without an appointment, which we saved me another trip! 10 out of 10 would recommend! More