Nissan of Richmond - Service Center

Though didn’t get the work done cuz of additional issues with the car. But the customer service was top notch. Phil rocks! He is my go to service rep with the car. But the customer service was top notch. Phil rocks! He is my go to service rep More

Cancelled my prior free services as management changed. Very shocking that you are not honoring promises made by previous management to existing customers. Do you think I will buy another vehicle from you Very shocking that you are not honoring promises made by previous management to existing customers. Do you think I will buy another vehicle from you with this characteristics? As for as the service is concerned - Waited for more than 3.5 hors for oil change. When asked about why it is taking time, I came to know that the real work was done with in an hour but for car wash they were waiting for more than 2.5 hours and didn't even notify me about it. I cancelled the car wash and had to leave after 3.5 hours. More

Phil was great!! Helped me really understand my car and what was happening with it. He also was very effective on telling me what was done and what needs to be done. what was happening with it. He also was very effective on telling me what was done and what needs to be done. More

Need to improve on water wash.. Could find scratches at Need to improve on water wash.. Could find scratches at side doors after service.. Service representative was really helpful. Expecting much b Need to improve on water wash.. Could find scratches at side doors after service.. Service representative was really helpful. Expecting much better service in future. More

Courteous staff. Waiting area very clean and comfortable. They told me about update needed for my radio. Explained how often I needed oil change. Very fast and efficient service. I am very pleased They told me about update needed for my radio. Explained how often I needed oil change. Very fast and efficient service. I am very pleased More

Excellent customer service! My car was serviced quickly. My service rep was very informative, friendly and knowledgeable. I liked the breakdown of information for suggested services for my next maintenance My service rep was very informative, friendly and knowledgeable. I liked the breakdown of information for suggested services for my next maintenance visit. More

I enjoyed both of my visits there the professionalism the kind words the smiles and most of all the service keep up the good work kind words the smiles and most of all the service keep up the good work More

Very impressed with their service and the man who checked me in. I might drive back to Richmond for service. Keep up the good work Richmond! me in. I might drive back to Richmond for service. Keep up the good work Richmond! More

I did not receive anything in writing to let me know that there would be a charge for the oil change. I was told the change occurred over 30 days ago, enough time to let your customers know. there would be a charge for the oil change. I was told the change occurred over 30 days ago, enough time to let your customers know. More

Quick state inspection and they didn’t find anything to “fix”. Nice! Chandra was super sweet and very helpful. Definitely servicing my car there again. “fix”. Nice! Chandra was super sweet and very helpful. Definitely servicing my car there again. More