Nissan of Richmond - Service Center

Phil is awsome he always nice and help us out with what we need if something wrong with car he check it for us he’s awsome we need if something wrong with car he check it for us he’s awsome More

The service was great and the lady in the back took really good care of the car like making sure that the first oil change and tire rotation was free even though they said they were not going to honor really good care of the car like making sure that the first oil change and tire rotation was free even though they said they were not going to honor it because change of ownership. Thanks More

Great communication and service. The only issue was the repair took longer than expected otherwise I would have given 5 stars. Phil and the service team did an outstanding job repair took longer than expected otherwise I would have given 5 stars. Phil and the service team did an outstanding job More

Chandra and the other staff are awesome. Very attentive and friendly. Very quick service as even without an appointment Will recommend Nissan if Richmond to all my friends and friendly. Very quick service as even without an appointment Will recommend Nissan if Richmond to all my friends More

Please bring back weekday oil change appointments because despite getting to the dealership at 7:20AM it took 3 hours as a walk-in. Thanks. despite getting to the dealership at 7:20AM it took 3 hours as a walk-in. Thanks. More

Service was exceptional. Derrick kept me informed every step of the way and was extremely informative. My vehicle was finished in 1 day. Definitely recommend step of the way and was extremely informative. My vehicle was finished in 1 day. Definitely recommend More

Efficient and professional. I was treated very respectfully. I was escorted to the waiting area and introduced to all the amenities. Very pleasant experience all together. respectfully. I was escorted to the waiting area and introduced to all the amenities. Very pleasant experience all together. More

Fast and great service. The only downside is each time I've taken my car there is always an additional repair/maintenance task to do upon pick up. You then get an email the next day for a discount on this I've taken my car there is always an additional repair/maintenance task to do upon pick up. You then get an email the next day for a discount on this recommended service. Would be great if they would call and discuss this recommendation prior to pick up. Would rather have it completed day of service if possible. More

Had an appointment at 9 for a simple state inspection and brake flush, car was not done until after 4pm. Also notice that my last visit, they stated I needed a cabin and air filter, I completed this myself brake flush, car was not done until after 4pm. Also notice that my last visit, they stated I needed a cabin and air filter, I completed this myself but yet the 10 point inspection states I still need it, call dealership requested a call back and it has passed 3 days and no one called me back YET! Not convinced that they are doing their job properly and yet we pay ridiculous prices. Also ask them about the brakes and rotors I paid $300 bucks for and 6 months and it has rust on it. High prices cheap products More

The staff were very friendly and helpful and went above and beyond to help out. They answered all questions I had in a timely manner. and beyond to help out. They answered all questions I had in a timely manner. More