Nissan of Richmond - Service Center

The service rep Chandra was great. Kept me well informed. Thank you. Job well done by all who made contact with my vehicle. Thank you. Job well done by all who made contact with my vehicle. More

I came for an oil change and rod check. Fast,smooth,no long wait . Ms Wright was very helpful and nice to me. long wait . Ms Wright was very helpful and nice to me. More

Chandra in service was awesome as usual! She was pleasant and informational. Service was quick, and I got a free tank of gas! and informational. Service was quick, and I got a free tank of gas! More

The dealership is very professional with good customer service. They offer free wifi and a limited variety of free snacks which is nice. However, I miss the old seating agreement in the waiting room. It i service. They offer free wifi and a limited variety of free snacks which is nice. However, I miss the old seating agreement in the waiting room. It is not a big issue but it was more comfortable and the tables allowed you to work while you wait. More

The service department rocks! Excellent customer service skills Seth did a great job with getting me in and out in timely manner. skills Seth did a great job with getting me in and out in timely manner. More

Honest and straight forward. Much better than the sales department Debbie was honest snd responded promptly. Can’t thank her enough. Would work with her again department Debbie was honest snd responded promptly. Can’t thank her enough. Would work with her again More

Chandra was so nice and professional she made me feel relaxed when I was so worried about what was wrong with my vehicle. I love that she was so personal and professional it shows she care about my expe relaxed when I was so worried about what was wrong with my vehicle. I love that she was so personal and professional it shows she care about my experience. More

They have always been helpful. They give suggestions but don't pressure me into having the service they suggest done. They take the time to explain also. don't pressure me into having the service they suggest done. They take the time to explain also. More

They greeted me with great vigor for my appointment. Asked me to have a seat in the waiting area while I waited. The wait for my oil change went over an hour. The person who checked me in came to speak Asked me to have a seat in the waiting area while I waited. The wait for my oil change went over an hour. The person who checked me in came to speak to me at an hour ten minutes. I’m sure the lady who had been helping others waiting asked him about my car after noticing I’d been waiting for a while (she checked on me). I purchased my car here and was apart of the program of lifetime free oil changes. Well that was about the first thing “my guy” told me I wouldn’t be getting anymore. I would think people who had been customers of this dealership & granted this program would be grandfathered with this service but NO. Makes me question the Nissan brand. He did say that the only thing that needed immediate attention was the engine air filter but everything else was good. After reviewing the receipt, there were a few things that needed attention but no mention of them. When I got my car back I noticed it was wet so I assume they rinsed it off but my front license plate was bent upward. So I would say be sure to check the outside of your car when you have service before you leave. More

Very helpful and more timely! Derek was able to get me in and out in a short period of time for my inspection. Good job. and out in a short period of time for my inspection. Good job. More