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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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September 17, 2021

The technician that assisted me was very helpful and cortual. He explained the process very well. More

by EPIVERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Sep 19, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

September 17, 2021

Very great place to get your car worked on. Fast and friendly service and very comfortable More

by spainhour35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
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Sep 18, 2021 -

Nissan of Richmond responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

September 17, 2021

Friendly customer service people. Explained and provided options for the work need to be done. More

by Aj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Sep 18, 2021 -

Nissan of Richmond responded

Thanks for your review! We are very happy to have provided you with a timely and satisfying experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 17, 2021

Service was great! They got me in and out considering what was done on the car so I’m humbly satisfied More

by jarius32.jh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Tho
Report | Print
Sep 18, 2021 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

September 17, 2021

The dealership is great. Debbie is awesome. She went over and beyond to make sure my car was fixed. More

by yolisawoody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback on Debbie. We'll make sure she knows. Paula Quick Owner Loyalty Manager

September 16, 2021

Lack of communication with tech was a problem. She did not return calls. My car was in shop 3 days. Finally called and and asked to speak with supervisor to get status of my vehicle More

by ,
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2021 -

Nissan of Richmond responded

Hi, we regret to hear that you had this experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (804) 346-4200 to discuss this further.

September 16, 2021

Customer service is above par! They make service a easy procedure and not a hassle. More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Slaga
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Sep 16, 2021 -

Nissan of Richmond responded

Thanks, Brandon, for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Sep 17, 2021 -

Nissan of Richmond responded

Hi Brandon, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 16, 2021

Good experience Excellent service Timely service Good experience Excellent service Timely service Customer service Friendly service Helpful Clean service Financial service More

by bobbitysr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Sep 16, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

September 16, 2021

Professional and knowledgeable about my car, courteous to me and sensitive to my situation..Phil was juggling a lot of things but still took care of me More

by dalemartin54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Sep 16, 2021 -

Nissan of Richmond responded

Dale, We appreciate your business and Phil and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

September 15, 2021

My visit to get my car serviced was quick and easy. Thanks Alex.. It was an overall good experience More

by cvijay104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Tho
Report | Print
Sep 15, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alex met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

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