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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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September 18, 2021

The service advisor is rude, he needs to improve how to deal with customers. Thanks More

by Raj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek Slaga
Report | Print
Oct 06, 2021 -

Nissan of Richmond responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to me directly. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

September 18, 2021

The service here is SOOOOO GOOOD!!! Nice & easy. I pulled up & was greeted by a nice young man & got PHENOMENAL maintenance on my car. I couldn't ask for more. Nice clean facility. Hands down best dealership More

by kcoggins16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
There was also a young man that helped me & I wish I remembered his name, Chandra Wright
Report | Print
Sep 18, 2021 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

September 18, 2021

When I arrived for my 11:00 appointment, I was told that it would be three hour wait. I told them that I was told it would be a 1-1.5 hour wait. They said they were behind. When I said I didn’t have a choic More

by Bk1334
Recommend Dealer
No
Employees Worked With
Derek Slaga
Report | Print
Oct 06, 2021 -

Nissan of Richmond responded

We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership but we're glad you gave Derek a 5-Star review. We'll use your other comments for coaching and mentoring. We appreciate your business! Paula Quick Owner Loyalty Manager

September 18, 2021

The service was great and the service advisors were great to work with and very helpful More

by JJAJ191
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright
Report | Print
Sep 18, 2021 -

Nissan of Richmond responded

Thank you for taking the time to let us know how we're doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Nissan of Richmond are glad to have you as a customer. Paula Quick Owner Loyalty Manager

September 18, 2021

My service technician, Derek was extremely courteous and My service technician, Derek was extremely courteous and helpful. He greeted me right away and was extremely friendly. He also explained everything More

by LISABLACK24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Sep 19, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Derek and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

September 18, 2021

My experience with the sales manager was a fool. I sold that car so fast somewhere else. More

by Tae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Seth Albright, Antouan Mahrous
Report | Print
Oct 06, 2021 -

Nissan of Richmond responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn your sentiments around. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

September 18, 2021

Debbie the advisor was personable professional provide exceptional service and I will always request her on my car needs to be serviced More

by HAPPY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Trotman
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Sep 18, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback on Debbie. She will be delighted to hear about such a great review! We greatly appreciate your business and value you as a customer. Paula Quick Owner Loyalty Manager

September 18, 2021

Debbie took good care of us. Grateful for her help with multiple cars over a few days. More

by KRISTINA.M.RASMUSSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words for Debbie, and for taking the time to leave us this wonderful feedback! We look forward to seeing you again! Paula Quick Owner Loyalty Manager

September 17, 2021

I had a great experience as always. Everyone is nice and they work very quickly! More

by TAYLOR41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson
Report | Print
Sep 18, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! Our service team sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 17, 2021

Service was awesome. Had a great experience! Didn’t feel pressured to do anything and they did great More

by lololohayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Tho
Report | Print
Sep 19, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

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