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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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September 21, 2021

My services was amazing and Derek Slaga was very helpful and amazing with assistant me. More

by Janaythomas87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Sep 21, 2021 -

Nissan of Richmond responded

Thanks, Janay, for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

September 21, 2021

Great service, cleaned car. In and out.Sat outside and enjoyed the sites. Awesome experience. More

by monicaleebagby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Derek Slaga
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Sep 21, 2021 -

Nissan of Richmond responded

Thank you, Monica, for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

September 21, 2021

Only comment I have is that the service dept should take their customers FIFO order. I came in well before a gentleman, was waiting in line at my car like instructed, and the service member checked in my ca More

by DUKES.K14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Sep 21, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

September 21, 2021

Oil change service expired got courtesy oil change anyway! Great customer service I love it More

by MATLOCKSAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Sep 21, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

September 20, 2021

The customer service was very good. Waiting area was very clean and well kept. Great atmosphere overall. More

by GREG.THORPE806
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Sep 20, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review, Greg! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

September 20, 2021

Seth has always been my go to, however, Derek is also a man of his word and get the job done as well! Great team, great service More

by PAULISHIA.ROSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright, Derek Slaga
Report | Print
Sep 20, 2021 -

Nissan of Richmond responded

Hello, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if Derek or our team can be of further assistance. Paula Quick Owner Loyalty Manager

September 20, 2021

Car repair, than roadside assistance needed 3x’s afterwards. vehicle currently at Nissan, no loaner, out of pocket expense with no contact from Nissan, Car towed to Nissan on Saturday and still no c More

by sylviaesmithers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright
Report | Print
Oct 07, 2021 -

Nissan of Richmond responded

Sylvia, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

September 19, 2021

Excellent service! Derek and Seth are the best Service Advisors. I made my appointment with no issues. The wait was not an issue. More

by sarahmartinez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Derek Slaga
Report | Print
Sep 19, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you, Sarah. Quality customer service is always our number one priority, and we're happy to hear that Derek and Seth met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

September 19, 2021

Horrible service. I made a complaint about the service that I received. It was horrible. More

by dlowry910
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Report | Print
Oct 06, 2021 -

Nissan of Richmond responded

Thank you for this feedback. I will be in touch with you soon! While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

September 19, 2021

Friendly and Kind. Very reasonable priced. They took care of my work van in a great way. More

by D.RHEA21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
Report | Print
Sep 19, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

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