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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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September 23, 2021

This dealership has been a blessing to me and I always received grade A service whenever I come there my car is still servicing me well and should I choose to get another I will return there I recommend y More

by CarolB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson
Sep 24, 2021 -

Nissan of Richmond responded

Carol, Thank you for your very kind review. Don and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

Sep 24, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of Richmond!

September 23, 2021

The service dept. at Nissan of Richmond is good and their hospitality while waiting on the vehicle being service is good as well. More

by p.snead71
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Nissan Of Richmond

September 23, 2021

I was treated well .they went out of their way to masked sure that my car was take care of and that I was happy with the service More

by PFLETCHERC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Johnson, Seth Albright, Phillip Weinman, Derek Slaga, Paula Quick
Sep 24, 2021 -

Nissan of Richmond responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2021

Always willing to help and go above and beyond! Have never had any issues great More

by MBORDONIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

September 22, 2021

Chandra was very professional. Told me exactly what was being done to my car, provided an estimate and gave me her card to contact her with any questions. Even though she was masked, she smiled throughout More

by lisastevens67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Sep 22, 2021 -

Nissan of Richmond responded

Thank you, Lisa, it's great to hear that Chandra and our team delivered such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

September 22, 2021

Phil, Seth, Derek always friendly very helpful when we had to drop the car to get it fix More

by TIFFANYFALLS26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Phillip Weinman, Derek Slaga
Sep 22, 2021 -

Nissan of Richmond responded

Tiffany, We are very happy to have provided you with such a positive experience working with Phil, Seth and Derek! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 22, 2021

Great customer communication. I was informed from the moment my vehicle was left. I was given information and choices…not forced More

by A. Tribbey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Sep 23, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Seth met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Sep 24, 2021 -

Nissan of Richmond responded

Hi, thank you so much for your positive comments about Nissan Of Richmond! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Sep 24, 2021 -

Nissan of Richmond responded

Hi, thank you so much for your positive comments about Nissan Of Richmond! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

September 21, 2021

I take my Altima to Nissan of Richmond for all my service work. Phil and the mechanics are very friendly, thorough, honest, and always exceed my expectations. More

by blayne50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Sep 21, 2021 -

Nissan of Richmond responded

Thank you for your business and this review, Blayne. We're happy to hear Phil and the rest of our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

September 21, 2021

We was in and out for an oil change, inspection, and a recall. I was only there for a hour and they offered great customer service! More

by Teoshiajohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Sep 21, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 21, 2021

I had to leave my car at the dealership for 5 days for something that took 4-6 hours max. If I make an appointment, I expect the work on my car to start on that day. More

by R_SADEGHEIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright
Oct 08, 2021 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

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