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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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September 24, 2021

They were very kind and quick doing the job had no problem getting an appointment More

by V.KING2761
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Sep 24, 2021 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

September 24, 2021

I love the service there and the staff is great, everything went well with no problem. More

by SAND43VA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Sep 24, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your service experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

September 24, 2021

Great customer service! Everyone was knowledgeable and helpful. They got me in and out quickly More

by ANGIE.KNOWLES061716
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The lead mechanic, a woman I don't know her name 5 stars, Seth Albright, Chandra Wright
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Sep 24, 2021 -

Nissan of Richmond responded

We appreciate your business, Angie. Our team looks forward to serving you again soon. Thank you for taking the time to leave us a five-star review! Paula Quick Owner Loyalty Manager

September 24, 2021

Chandra is awesome. Chandra provides excellent customer service and is professional, knowledgeable, and courteous. She is the reason I will return and recommend Nissan of West Broad in Short Pump to others More

by LYRICALKEYS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Paula Quick
Report | Print
Sep 25, 2021 -

Nissan of Richmond responded

It's great to hear that Chandra and our team delivered such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Sep 25, 2021 -

Nissan of Richmond responded

Hi, we're glad you had such a wonderful experience with us! Thanks for the recommendation, and have an amazing day!

September 24, 2021

The services was great and the attendant was very professional. Thanks for your excellent service. More

by NONO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
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Sep 25, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Sep 26, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 23, 2021

Great exp. I have been taken in right away and car was ready in a hour as promised. More

by NIMESH_SHAH16
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Sep 23, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

Sep 24, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 23, 2021

Fast service and great customer service , and the staff there is ver friendly and everything is explained to you More

by Clr2951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Sep 23, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

Sep 24, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 23, 2021

Car arrived at 8 & 4:00 they still had 2cars ahead of me , no loaner, no money to Uber had to take care as is with ONLY 8,060 miles back home Brand new I really should not have been there for a MALFUNCTION More

by latonia5664
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Derek Slaga
Report | Print
Oct 10, 2021 -

Nissan of Richmond responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

September 23, 2021

My Nissan experience has been nothing but amazing! They’re eager to help you. I Definitely would recommend Nissan of Richmond to anyone More

by Latoyadjackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Sep 23, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

September 23, 2021

Chandra Wright in your service department provided an excellent service and deserve a high recognition. Keep up the good work! More

by sjhu2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Sep 23, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear that Chandra and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Paula Quick Owner Loyalty Manager

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