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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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September 30, 2021

Deb made both the service based on mileage and the state inspection a pleasant experience. The service department makes the customer feel valued and welcome. They keep the car running smoothly. More

by SPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Debbie and our team here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 30, 2021

They people were very nice and tried to solve my problem.they as in the dealership in New Jersey were not successful.suggested I contact Nissan. A while ago I completed a survey ,no one ever followe More

by Patdistanlo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright
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Oct 01, 2021 -

Nissan of Richmond responded

Thank you for this feedback. While it's great to hear that our team provided you with quality customer service, we're sorry that the issue wasn't resolved to your satisfaction. Thank you again for choosing Nissan of Richmond, and please don't hesitate to reach out if we can be of any further assistance. Paula Quick Owner Loyalty Manager

Oct 01, 2021 -

Patdistanlo responded

Can you provide a phone number of someone at Nissan that might be able to help me with my problem. I have just moved to Richmond so I am at a disadvantage with out a fully functioning gps. Thanks again

September 29, 2021

Everyone was nice, cheerful and car looked great. I was greeted immediately upon entering the service dept and was directed to my advisor Debbie. More

by EACOLE1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Oct 01, 2021 -

Nissan of Richmond responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Richmond! Please don't hesitate to reach out to us if there's anything more we can do!

September 29, 2021

Experience is alway very smooth and quick when it comes to services with Nissan of Richmond. More

by 1232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Oct 01, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 29, 2021

Came in with issues with check engine light, sensor came back on after one day. More

by HT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2021 -

Nissan of Richmond responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

September 29, 2021

I like how they tell you of the up coming issues. They are fast Friendly More

by Chelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 30, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

Oct 01, 2021 -

Nissan of Richmond responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 29, 2021

Perfect all around. Phil was great as usual. All is good when he takes care of me. More

by SWT123ABC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Sep 30, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Phil and the rest of our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

Oct 01, 2021 -

Nissan of Richmond responded

Hi, we're happy to hear you had such a positive experience with Phil! Please don't hesitate to reach out if there's anything additional we can do for you.

September 28, 2021

Phil & the Service Team are GREAT! EVERYONE was professional, kind & helpful! We appreciate the Nissan Service Team! Thank You!! More

by sbgwathmey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman, Paula Quick
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Sep 28, 2021 -

Nissan of Richmond responded

Thank you for taking the time to write this review on Phil and our Service Team. Our customers are our top priority and your feedback is greatly appreciated. All of us at Nissan of Richmond are glad to have you as a customer! Paula Quick Owner Loyalty Manager

Sep 28, 2021 -

sbgwathmey responded

Thank you for your message Paula! You have a great service team @ Nissan of Richmond. Suzanne & Craig

September 28, 2021

Nissan Service team is exceptional, very savvy with information about your vehicle and professional too. More

by MELVINA_ROBINSON2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Sep 28, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. We look forward to having you as one of our valued customers for years to come, Melvina. Paula Quick Owner Loyalty Manager

Sep 28, 2021 -

MELVINA_ROBINSON2002 responded

Chandra Wright, Was phenomenal with her customer service, and the way she took care of me and my vehicle. I am looking forward to continuing my business with Nissan!

September 28, 2021

Phil very helpful and was knowledgeable on what going on with my car. Although, the parts were expensive for my car, it was necessary. I brought my 2012 Blue Nissan Versa Hatchback 1.8s for inspection and i More

by HMARSHALL493
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Briana at the cashier service desk, Phillip Weinman
Report | Print
Sep 28, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience working with Phillip and Briana here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

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