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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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October 03, 2021

The entire day was well worth the great service and timing, I would definitely recommend to a friend More

by BILAJAMES89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
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Oct 04, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Oct 04, 2021 -

Nissan of Richmond responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

October 03, 2021

Really great at getting me in and out quickly. Great process and communication with me. More

by thomas.nowak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
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Oct 04, 2021 -

Nissan of Richmond responded

Thank you for your very kind review, Thomas! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

Oct 04, 2021 -

Nissan of Richmond responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

October 03, 2021

Has always been accommodating, helpful, and honest. Will take time to put air in tires, etc. when you just drop by. Never too long to wait for service if you have appointment. More

by MARLENEHALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

October 02, 2021

Great customer service. Phil Weinman was very helpful with my experience. would highly recommend him. More

by DOBERMAN2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Oct 03, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

October 02, 2021

This is my very first time of ever owning a Nissian. I have a few friends that have them as well. It's not my favorite vehicle nor was it my first choice. However so far I been very happy with all the s More

by Pg
Recommend Dealer
Yes
Employees Worked With
Don't see name in cue/ pe , Alexander Tho
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Oct 03, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

October 02, 2021

It was great experience and I would like to come back again with this Nissan service More

by shireesha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

October 01, 2021

Great customer service! Nothing but a good experience. Always top notch. So glad I bought a Nissan. More

by patty.mccarthy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 03, 2021 -

Nissan of Richmond responded

Thank you, Patty, for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

October 01, 2021

This dealer It’s about ripping off people only. This was the second time. I had no choice. It was late after house my car was being towed. More

by thenewrudy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Report | Print
Oct 01, 2021 -

thenewrudy responded

First Problem a few years ago. I took my Nissan Murano to have my idle relearned. You/they charged me 2 or 3 hours labor without result. They said the car had oil leak from the valve cover gasket. I told them, i just replaced it thats why need to fix the idle. Thay said. you need to get it fixed here the leak. I just paid for the labor then i drove to Spicer Nissan in ashland. They did it for a few minutes and charged me just 1/2 hour. Secondly. I took my nissan leaf to find out about the level 1 charging is not working (only the chademo is working). I just drove the car from MD to VA charged 3 times on the road. by the time i got here (richmond) my battery was very low and was late. I called my wife to pull the leaf with my truck just to get to the nissan dealer. the following day the service adviser told me that the on board charging is bad and need to be replaced. He said the cost is about close to $3K. I told him, i will postpone the repair, can you charge the car with chademo. He said your chademo is not working. WHAAT??? I asked him if the technician did something wrong so that the chademo is not working. I told him before i dropped it off here it was fine. i charged it 3 times from MD. He said yes its not working now. Finally, I picked up the car and brought my truck to pull it behind my truck. I took it to chademo charging station. it was working fine until today. I don't know what the technician did. Did they really check my car? or just parked it at the lot. Why they didn't even bother to charge it knowing that i paid $300s for it. I heard a lot of bad stories about this dealer when I tell this story.

Oct 05, 2021 -

Nissan of Richmond responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience with our dealership. We're disappointed to learn that we didn't meet your expectations and I have forwarded your comment to my management team for review. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 01, 2021

Excellent service, no complaints. Appreciated the easy drop off, follow up call, and efficient pickup More

by KSLOANE06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
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Oct 03, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

October 01, 2021

Great customer service; offered website coupon to make service cheaper! Thank you for washing car after. More

by Falea Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 03, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Falea, for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

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