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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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October 05, 2021

The personal working in the service department are really friendly and efficient, and great service More

by AHENRIQUEZ19761
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Tho
Oct 05, 2021 -

Nissan of Richmond responded

Thank you for the 5 star review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

October 05, 2021

The Nissan Of Richmond Service center always does the best job! Phil and his crew are amazing More

by GROATRM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman, Derek Slaga
Oct 05, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

October 05, 2021

Took my car in for an oil change An attire rotation And to see if they could do state inspection Was told they could do tire rotation and oil change I would have to make a Appointment for the inspection Dr More

by WGMILLERCREATIONS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Oct 22, 2021 -

Nissan of Richmond responded

We're sorry, William, that you didn't have a completely satisfying visit. Thank you for your contact information. Our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 05, 2021

Thanks Aron Chandra and Breanna your team is the best. Thanks Aron Chandra and Breanna your team is the best. Im always left satisfied Thanks More

by HankJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aron, Seth Albright, Chandra Wright
Oct 06, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

October 05, 2021

Took the car in for an internal oil leak. They changed the o rings in the oil cooler, which has nothing to do with smoke from the exhaust. More

by Ellerbaugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Nissan of Richmond responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to me directly with your name, telephone number, and date of visit. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200

October 04, 2021

Rob was a delight. He took the time to talk to us about the difference between the Kicks SV and Kicks SR. His patience and knowledge really made the car buying experience painless. Especially when I only c More

by renata.a.stanley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Sheffield
Oct 04, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your sales experience with Robert here at Nissan of Richmond. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Oct 05, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2021

Great service and the wait time was excellent under 20 minutes from drop off time. More

by DEWAYNEMOORE08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Oct 04, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

October 04, 2021

Phil was very easy to work with. Provided information about car and explained in detail. Excellent customer service provided More

by Lorim839
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Oct 05, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback on Phil. Paula Quick Owner Loyalty Manager

Oct 05, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 03, 2021

I always receive excellent customer service when I bring my vehicle here. Thanks for everything More

by ROSYLAN_BROWN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Oct 03, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

October 03, 2021

The two gentlemen that were working in the service department on Saturday, October 2, 2022 were very knowledgeable professional and courteous. More

by Ty
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman, Derek Slaga
Oct 03, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

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