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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

Sort by
October 16, 2021

Everything went smooth, I was very pleased with the service provided. Thank you again Nissan More

by chels.woolfolk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright
Report | Print
Oct 16, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

October 15, 2021

I had a really good first experience. Derek was very professional, personable, and overall very knowledgeable. More

by CHRIS.KELL94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 15, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review, Chris! We are thrilled that you found your experience with Derek and the team to be a positive one here at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

Oct 16, 2021 -

Nissan of Richmond responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 15, 2021

Good service . Job was done as expected .It was quick Good service . Job was done as expected . It was quick and easy. Thank you. James More

by MARTINBROAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Oct 15, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

October 15, 2021

Chandra and Seth give superb customer service every time! I wouldn’t go anywhere else! More

by Bria744
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Seth Albright, Chandra Wright, Phillip Weinman
Report | Print
Oct 17, 2021 -

Nissan of Richmond responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Richmond. We are always more than happy to assist you if anything else comes up. Take care!

October 15, 2021

Never have any issues scheduling appointments. They get my vehicle in when scheduled, and every service has been excellent. More

by QIKPNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Preston
Report | Print
Oct 16, 2021 -

Nissan of Richmond responded

Thanks for taking the time to rate your experience. Please let us know if there's anything else we can help you with! Paula Quick Owner Loyalty Manager

Oct 16, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 15, 2021

I was very pleased with the attention and care my visit received. I appreciate all the helpful suggestions. More

by d.gee4688
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary T West, Chandra Wright, Derek Slaga
Report | Print
Oct 16, 2021 -

Nissan of Richmond responded

------- Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Oct 16, 2021 -

Nissan of Richmond responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 15, 2021

Every time I take my car to be service. They forget to do something, every time More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright
Report | Print
Nov 02, 2021 -

Nissan of Richmond responded

Frank, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Nov 02, 2021 -

Frank responded

804 464 5008. Every time I go to your dealership for service, the service team forgets to do something. Last time that washed my car, but did not vacuum it.

October 15, 2021

As usual , the service visit was very good. I didn’t have to wait long. More

by Rockb923
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 16, 2021 -

Nissan of Richmond responded

Thanks for rating your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Oct 16, 2021 -

Nissan of Richmond responded

Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

October 15, 2021

Bought a Nissan altima from this dealership that included free oil changes for life and they said they don't do that anymore. Then told wife she needed repairs for 200 something dollars, then charged her 300 More

by BRADASMALLS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure who it was.
Report | Print
Nov 02, 2021 -

Nissan of Richmond responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 15, 2021

I love my Nissian Rogue and the staff is so friendly everyone is very polite and treats you like family, whenever I need my truck serviced no problem getting it done and not a long wait. More

by billups_0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Derek Slaga
Report | Print
Oct 16, 2021 -

Nissan of Richmond responded

Thank you for taking the time to leave us this fantastic, five-star review. We appreciate your business and our team looks forward to serving you again soon! Please let us know if we can be of any further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

Oct 16, 2021 -

Nissan of Richmond responded

Hi, we really appreciate your positive review! We can't wait to see you again, have a great day.

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