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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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October 19, 2021

This been a great ride enjoyable and safe beautiful and it's gooon gas thank you More

by LAKESHIAYOUNG85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
Report | Print
Oct 19, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

October 18, 2021

I bought my car in for recall. The staff was very efficient in getting my car repaired and back to me earlier than previously stated. More

by chendricks194
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Oct 18, 2021 -

Nissan of Richmond responded

We are very happy to hear Phillip and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

October 18, 2021

Always the best service!! That’s why I always use the same service writer Phil Weinman. I will keep coming as long as he’s there. He provides the best customer service!! More

by Efwoznick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Oct 18, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Phiillip met your expectations. Thank you again for choosing Nissan of Richmond, Phil and our team look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Oct 19, 2021 -

Nissan of Richmond responded

Hello, thank you for your kind review; we are happy to pass along your comments to Phil here at Nissan Of Richmond! We are always more than happy to assist you if anything else comes up. Take care!

October 18, 2021

This dealership is wonderful and have a great Service This dealership is wonderful and have a great Service Dept Mr.Slager is a great and very professional guy, More

by james302626
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 18, 2021 -

Nissan of Richmond responded

We are very happy to hear Derek Slaga provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Oct 19, 2021 -

Nissan of Richmond responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 18, 2021

The service was very fast and they were so helpful in the service department!! I will always return. More

by keoundai.ellis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 18, 2021 -

Nissan of Richmond responded

Ellis, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

October 18, 2021

I had an 8am appointment for a hood latch recall. I had to wait almost 3 hrs and only received an update 2 hrs in when I questioned the long wait time. I was told they were just "waiting for my keys" after More

by Scarr
Recommend Dealer
No
Employees Worked With
Derek Slaga
Report | Print
Nov 05, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 18, 2021

Great work with the vehicles Great work with the people Great with the service on cars More

by BEBE0618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
Report | Print
Oct 18, 2021 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your Service experience here at Nissan of Richmond. We appreciate your five-star review! We thank you for your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

October 17, 2021

Appointment and service advisor handled intake and servicing promptly and before promised. Great timing.Excellent. More

by henrywilliams179
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Oct 18, 2021 -

Nissan of Richmond responded

Henry, Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

Oct 18, 2021 -

Nissan of Richmond responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Richmond. Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2021

Unfortunately how long it took to service my car was unsatisfactory but the customer service from the mechanic assisting me and explaining everything to me was excellent More

by AGMUSE30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Oct 18, 2021 -

Nissan of Richmond responded

We appreciate your business and Derek and our service team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

Oct 18, 2021 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 17, 2021

Customer service is always excellent. Before you can barely get out the car a Rep is greeting you. More

by JTEASTER1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Oct 18, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. Phillip and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

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