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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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October 21, 2021

My rep was knowledgeable and great. Personable kept Lenin the loop was easy going. She was great. More

by jcwbrooks45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Quick
Oct 21, 2021 -

Nissan of Richmond responded

Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Paula Quick Owner Loyalty Manager

Oct 22, 2021 -

Nissan of Richmond responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 21, 2021

There was no delays and the workers were of high integrity in their work. Awesome service. More

by Kzo4real08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
Oct 21, 2021 -

Nissan of Richmond responded

Thanks for taking the time to give us a five-star rating. . Please let us know if there's anything else we can help you with! Sincerely, Paula Quick Owner Loyalty Manager

October 20, 2021

Debbie or Debby? Was very kind sweet and straight to the point. Her energy made the bad news a little less bad. More

by KALIAPERRY02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

October 20, 2021

I love the we I was greeted as soon as I opened my car door . More

by BERNITASIMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Oct 20, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Oct 21, 2021 -

Nissan of Richmond responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

October 20, 2021

Chandra Wright is the best. She is very customer and service oriented! The service work is always top flight! More

by mccubs1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Oct 20, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chandra here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

October 20, 2021

Excellent service all work was explained to me and cost of repairs before work was done More

by mattie1893
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Oct 20, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

October 20, 2021

Having to take vehicle back. Still same problem after spending over $900. Will see what they say. More

by mbailey65g
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alexander Tho
Nov 07, 2021 -

Nissan of Richmond responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 20, 2021

I really like taking my infinity to get serviced here. I’ve always taken it to a Nissan dealership. More

by LINJOYHICKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Oct 20, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

October 19, 2021

Good like going always nice and friendly will continue using them in the future on More

by KCICHEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Oct 19, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

October 19, 2021

Phil was very helpful and professional. He appreciated trying to work through my organization’s fleet company. More

by TERI.BREIDENBACH
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Oct 20, 2021 -

Nissan of Richmond responded

Thank you, Teri, for the kind words for Phil and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Oct 21, 2021 -

Nissan of Richmond responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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