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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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October 23, 2021

Service center amazing, they took care of all my needs and services I'd recommend to anyone. More

by GARFL02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Oct 23, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

October 23, 2021

Friendly and efficient. I brought my Infiniti in for a state inspection and felt right at home. More

by Perschetzmobile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Oct 23, 2021 -

Perschetzmobile responded

Appreciate the service

October 23, 2021

Expected good service. Everything was better than expected. Service rep was helpful and suggested only what was needed More

by DEON1197
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Oct 25, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Oct 25, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 23, 2021

I had an appointment and was readily addressed and welcomed by Chandra, the service specialist. She walked through and explained the process. When my car was done she called me as I was awaiting in th More

by KEYUR272002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Oct 25, 2021 -

Nissan of Richmond responded

We are very happy Chandra provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Oct 25, 2021 -

Nissan of Richmond responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of Richmond. Thank you so much again for your feedback! We hope you have a great day!

October 23, 2021

Excellent service. No delays. Courteous staff. Immediate Walk-in appointments. Clean wait too and nice longer. More

by Radhakhande
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 22, 2021

I have been working with Kevin for the last 11 years. His team are awesome More

by snshn5j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Preston
Oct 22, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about working with Kevin here at Nissan of Richmond. We appreciate your five-star review! We thank you for your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

October 22, 2021

Always easy to work with. Quick turnaround and friendly staff. Would buy my next car here too. More

by LTJ1200
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Oct 22, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! Our Service team sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

October 22, 2021

The customer service was exceptional and they communicated with me every step of the way! More

by Teneshuia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Oct 22, 2021 -

Nissan of Richmond responded

Thank you for the kind words regarding our Service Department. We appreciate the five-star rating. We will be sure to share your comments with our team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

October 22, 2021

They’re always customer friendly, professional, helpful, consistent and willing to answers all of my questions More

by SONPEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with the team. We look forward to working with you again and again. Paula Quick Owner Loyalty Manager

October 21, 2021

Visited there as part of regular service,the service was good and did a free tire rotation,but the discount policy on running offers are confusing. More

by AFIJITHPV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Oct 22, 2021 -

Nissan of Richmond responded

We are very happy that Derek provided you a positive experience! Our service team sincerely values your business and looks forward to your next visit. Paula Quick Owner Loyalty Manager

Oct 22, 2021 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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