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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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October 26, 2021

They were prompt,courteous and finished the job in a timely manner. The area was clean and welcoming. More

by DEBISHARP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Oct 26, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Phillip and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Oct 28, 2021 -

Nissan of Richmond responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

October 26, 2021

Service writer was very courteous and professional, made sure I got all services requested at the best possible price, even though it was still more expensive then other options because of it being dealer s More

by A.HOGG.3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 26, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

Oct 28, 2021 -

Nissan of Richmond responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2021

Service is always friendly and helpful and outstanding love my friend I have at Nissan More

by msbedrock2882
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 26, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your service experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Oct 28, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 26, 2021

Excellent service by Chandra wright get things done from behind to end they take care More

by terre Blair terrietta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 26, 2021 -

Nissan of Richmond responded

Terra,Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Chandra was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

Oct 28, 2021 -

Nissan of Richmond responded

Hi Terre, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 26, 2021

Pushing unnecessary service and did not offer the services I needed. Not recommended this nissan dealership More

by lwojr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paula Quick
Report | Print
Nov 12, 2021 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 25, 2021

Debbie Conyers was incredible to me with her service advice and got my car fixed. Thank you! More

by robertquartey70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review, Robert! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Debbie to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

October 25, 2021

I was very pleased with my overall service from the customer service agent to the actual repair everything went well. More

by TANEAN1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Oct 26, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Oct 27, 2021 -

Nissan of Richmond responded

Hi , we are very happy to have provided you with such a positive experience! Thank you so much for your feedback! We hope you have a great day!

October 24, 2021

I always have a great experience at this dealership because of Chandra she is awesome! More

by billysmith.safeworks
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Oct 25, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chandra met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Oct 25, 2021 -

Nissan of Richmond responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Richmond! We look forward to your next visit! Take care!

October 24, 2021

Service Department was terrible. Kept my car for 4 days. Waiting on part. Got my car back. Waited 3 more days with car. Finally car was repaired. More

by ayf303
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Report | Print
Nov 10, 2021 -

Nissan of Richmond responded

I would like to thank you personally for your business and also apologize that you did not have a fully satisfactory experience at our dealership. In order to look into this issue, can you please provide me some details about your visit such as your name, and date of visit? Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 24, 2021

Great service department went above and beyond to make sure my experience great. Great job. More

by tamjudge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

Oct 26, 2021 -

Nissan of Richmond responded

Hi, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Nissan Of Richmond

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