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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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October 28, 2021

I coming to change oil @7:15 am.Gates was open @ 7:32 I coming to change oil @7:15 am. Gates was open @ 7:32 am. I was third an was waiting may service done 1.5 hr. More

by SERGEYILEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Oct 28, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

October 28, 2021

This was a great location for a dealership, in the heart of Short pump. Your service department was great. More

by agonzahayden10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Oct 28, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

October 28, 2021

Very friendly fast service timely service no hassle service nice place to take my vehicle More

by spainhour35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Phillip Weinman
Oct 29, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

October 27, 2021

no problem with visit. got in and out within resonible time. service area clean.,okay More

by enginelcplue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright
Oct 27, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

October 27, 2021

Debbie was prompt and super helpful. She answered my questions and assured me of great service and she came through with flying colors!! More

by SEFLETCHER1209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

October 27, 2021

Not entirely happy with this dealership. When I purchased my Altima I was given oil changes for the life of the vehicle. Now I’m told that’s not the case anymore. “This recent” service was good bu More

by SOUTHNOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Oct 27, 2021 -

Nissan of Richmond responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. Paula Quick Owner Loyalty Manager

October 27, 2021

They took my car when I got there....had another appointment about 1 1/2 hours after the appoint. time...they got me out of there in plenty of time to make you other appoint/ More

by SHRPS74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Oct 28, 2021 -

Nissan of Richmond responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 27, 2021

Derek was wonderful. They fixed my issue without a hitch. Had a very pleasant experience. More

by sec1054
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Oct 28, 2021 -

Nissan of Richmond responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of Richmond. We look forward to your next visit! Take care!

October 26, 2021

I’ve had nothing but trouble with car since I purchased it. I would never recommend Nissan to anyone More

by V.Winckler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright
Nov 12, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly to let us know the best way to contact you and we will communicate. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 26, 2021

Chandra always goes above and beyond every time I step foot into the dealership. She greets me with a smile and is always so energetic with everyone that she interacts with. I recently moved and the short More

by lak.chandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Oct 26, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Chandra here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Oct 28, 2021 -

Nissan of Richmond responded

Hi, thank you so much for your positive comments about Nissan Of Richmond! We look forward to your next visit! Take care!

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