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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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October 31, 2021

This nissan dealership is the best, they helped me fine the perfect car. There customer service is wonderful. More

by JADAMCMLL16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2021 -

Nissan of Richmond responded

Thanks for your feedback on your recent visit to Nissan of Richmond. I'm glad to hear that we were able to assist you once again with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Paula Quick Owner Loyalty Manager

October 30, 2021

This dealership is friendly, expedient, knowledgeable and all around a great place to have my vehicles serviced! More

by Wolfay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Oct 30, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. Chandra strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

October 30, 2021

Great service as always dependable great price on time delivery not sure what else I can say More

by fred.gantt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
Oct 30, 2021 -

Nissan of Richmond responded

Fred, Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

October 30, 2021

Warranty claim, replacement radio that I was told was ordered 7 months ago and checked on 3 different times, was supposedly “canceled” by Nissan. When I first brought it in, the service department was ab More

by russwrightjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Albright
Nov 16, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly or let us know the best way to contact you and we will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 30, 2021

The Nissan service team was excellent yeah, they took care of the issue with my vehicle probably. Derek was outstanding! Thank you! More

by sbgwathmey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Oct 30, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad to hear Derek was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

October 30, 2021

Awesome , courteous , fast and accurate service I was happy to receive for service on my truck by Ms. Wright and the Nissan team . Excellent customer service ! Thank You ! More

by Ricardo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Oct 30, 2021 -

Nissan of Richmond responded

Ricardo, We appreciate your business and Chandra and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

October 30, 2021

This Nissan dealership was extremely professional and attentive as soon as I entered the doors. More

by mystratus2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Oct 31, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will be sure to share your comments with the team. Paula Quick Owner Loyalty Manager

October 30, 2021

Chandra the associate who I first encountered and stuck with me and kept me up to date with the service of my car was extremely helpful and courteous throughout my visit. She really helped make my day plea More

by mystratus2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Oct 30, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chandra, We look forward to working with you again. Paula Quick Owner Loyalty Manager

October 29, 2021

I will always continue to go to Nissan of Richmond for any services. Their customer service is amazing. Thank you Phil for all of your help! More

by DANAWAXENERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Oct 29, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words and the FIVE STAR review. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Thanks again! Paula Quick Owner Loyalty Manager 804-346-4200

October 29, 2021

Oil change Walk in should not take 1 1/2 hours...."free oil change" discontinued" .. ( lifetime oil change/ inspections part of of purchase agreement) will take my service needs to third party garage..2016 More

by PAUL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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