Nissan of Richmond - Service Center

The service department are exceptional. I don’t like the up sales calls when I take my car in for servicing. up sales calls when I take my car in for servicing. More

Good better best! They care, they are knowledgeable, helpful, kind, fun, understanding, professional, organized and wonderful! helpful, kind, fun, understanding, professional, organized and wonderful! More

This dealership is the best ever for me, I will always recommend Nissan of Richmond to family and friends recommend Nissan of Richmond to family and friends More

Glory to God for the incredible service from my Nissan care team! Thank You ❤️ k care team! Thank You ❤️ k More

The young man I had yesterday was so nice and polite. He needs a rise needs a rise More

What my Nissan Maxima in for an oil change the representative was very helpful in getting us in and out representative was very helpful in getting us in and out More

Took car for recall. Was told Differential was needed work. Took to my mechanic and was took everything was fine. work. Took to my mechanic and was took everything was fine. More

Phil was awsome he always help if we need extra done to the car he always said well check it the car he always said well check it More

I'm ambivalent as to the service here, some due to process and some starting at the parts warehouse. First, went in for a seat and headrest replacement. Was told "we'll call you in 3 days". No one process and some starting at the parts warehouse. First, went in for a seat and headrest replacement. Was told "we'll call you in 3 days". No one told me it was a 3-day process, nor was a loaner car offered. I needed a car to use the next day, and, when I called for a loaner, was told- we don't have any. I called again and asked for the rental service, and was told there was an old civic I could use. I went to get car and had to go to service for the "OK". After waiting for some time, my car was ready :) and the all weather mats had come in. When I tried to install, there was one part that did not fit my model of car. :( "Oh, someone just put the wrong part in the box- gotta re- order, you can come back another day and get it." :( When I went back, they had a hard time finding both boxes of items. As they were looking, I was parked in the service drive- through, and a service guy told me to move my car forward, which I did. Still waiting for my all weather mats to be found, the same service guy said- you cannot leave your car here- you've gotta move it :/ I said- keys are in it and he took it out of service area completely and parked it in front lot. (Geez- it was after 5p- relax, dude) Still have to go back for captains chairs because the seats were the wrong color :/ Also, the detailing is not great- I usually need to send back for another try I was told, when I bought my car, that I needed to go thru the salesman to set up detail appt- this last time I was waiting, I found out my salesman was no longer there. I had called earlier to set up detail time, and was given Yousef's extension, his mailbox was full. So, i went to dealership and asked for the F&N guy, he never came to speak to me, just sent a message that i should just come in, no appt. More

Service department is great. I didn't care for the heckling and misleading information provided by the sales team while I waited for my car to be service. I received several calls from the sales team heckling and misleading information provided by the sales team while I waited for my car to be service. I received several calls from the sales team prior to my arrival for my appointment. More