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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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November 03, 2021

Customer service was great. Upselling I dislike. Prices too high for recommended work. Everytime I come, salesman blows up my phone trying to sell me another car. More

by MARYclark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Nov 03, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

November 03, 2021

They all seem professional. Get you in and out at a reasonable time. Good dealership! More

by HENNOVY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Nov 03, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

November 03, 2021

I am always happy with my service. I just wish they would get in the habit of calling and keeping you informed on the status of your car. More

by trevon_makayla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Phillip Weinman, Derek Slaga
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Nov 04, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

November 02, 2021

Thank you for the excellent service. I have been a repeat client for good reasons. More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie and Chandra, Derek Slaga
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Nov 02, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, Paul, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

November 02, 2021

Phillip Weinman was awesome ! He helped me with everything I needed. I’m new to the area and he made it feel just like home . More

by BRITTANYB.BOILBAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman, Derek Slaga
Report | Print
Nov 02, 2021 -

Nissan of Richmond responded

Thank you, Brittany, we are very happy to hear that Phillip and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

November 02, 2021

I found the service staff to be knowledgeable, understanding, professional & extremely sensitive to my situation. More

by MJB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Tho
Report | Print
Nov 02, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alexander met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

November 02, 2021

I always get the best service when I go to Nissan,they always take care of me😀👍 job well done… More

by WANDADURANT333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Nov 02, 2021 -

Nissan of Richmond responded

Wanda, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

November 02, 2021

Derek was very kind and right on the spot. I always do my oil change and tires rotation in this service More

by almirakomic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Nov 02, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Derek was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

November 02, 2021

The service was very quick and we were in and out before we even knew it. More

by WarrenH52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 03, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

November 01, 2021

Friendly, not a bad wait and a free car wash and vacuuming is nice. Definitely will be back More

by edblumberg77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Nov 01, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us, Ed. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Nov 02, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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