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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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November 06, 2021

I think the person who assisted me was Debbie. She was phenomenal. She kept me informed throughout the process. The car tech also was very nice. Both exhibited professional attitudes. More

by innerzones7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

November 06, 2021

They were very nice. I wish they would’ve called to let me know when the work was done. But otherwise, friendly staff, car is running great, easy experience. More

by Short Pumper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright
Nov 07, 2021 -

Nissan of Richmond responded

We appreciate your business and our entire dealership team looks forward to serving you with all of your automotive needs. Paula Quick Owner Loyalty Manager

November 06, 2021

I went in for an pile change, The Service was quick, friendly customer. Everything went smooth. More

by Juelzmam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

November 05, 2021

Good service I was in out at a decent time car washed will return again More

by donriek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
Nov 06, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

November 05, 2021

Chandra, one of the servive reps, is awesome! However, other service reps need to improve on the customer service skills. An oil change should take 45 minutes at the most (especially if the customer is wa More

by 1kathryn10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright
Nov 22, 2021 -

Nissan of Richmond responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

November 05, 2021

Service with a smile, Chandra is the ambassador of first impression, she provided on point information More

by 1CAMERONPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Nov 06, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chandra met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

November 04, 2021

I’ve been coming here since I purchased my vehicle. Always been pleased by the service I receive. More

by jsjohnsdon6309
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Nov 04, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

November 04, 2021

Derek has been an incredible service rep for your company. He make sure that everything is taken care of. More

by Debbielange
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Nov 04, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, Debbie, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

November 03, 2021

The service team had me in an out ty I appreciate the fast service. Thank you More

by Loveningbgp$
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Nov 04, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

November 03, 2021

You guys are doing good thanks I hope and wish I will always recommend all my relatives and friends to come to you More

by COLLINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
Nov 03, 2021 -

Nissan of Richmond responded

Thanks for your review! We are very happy to have provided you with a timely and satisfying experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

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