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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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November 07, 2021

Went in for an oil change and state inspection. The service was great - I didn’t even pay anything. More

by jhanson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Nov 07, 2021 -

Nissan of Richmond responded

Hi Jhanson, we are very happy we could provide you with a positive experience! We hope to see you soon!

November 07, 2021

I received excellent service from Chandra Wright. She was courteous and knowledgeable. My experience was wonderful because of her. Thank you! More

by tsp561
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 07, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

November 07, 2021

Super helpful customer service who actively look for opportunities for both additional services and cost savings More

by steven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Nov 08, 2021 -

Nissan of Richmond responded

Hi Steven, thank you for your kind words and this wonderful review! We hope you have a great day!

November 07, 2021

It's always a professional and friendly environment. After I leave my vehicle drives like new again. More

by harper50179
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 08, 2021 -

Nissan of Richmond responded

Hi, we are so happy to read such a great review about Nissan Of Richmond! We look forward to your next visit! Take care!

November 07, 2021

Great oil change service… had me in and out in a reasonable amount of time More

by Ron B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Tho
Report | Print
Nov 08, 2021 -

Nissan of Richmond responded

Hi Ron, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

November 07, 2021

Person who helped was friendly, provided me updates on my car and It was quicker than expected. More

by K. Rogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! Thank you for your feedback! We hope you have a great day!

November 07, 2021

I’ve been going to this service center since I got my car there. I’ve always been pleased until my last oil change service. They informed me that I would no longer be receiving the free oil change. They also More

by mimo220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
Report | Print
Nov 08, 2021 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us at (804) 346-4200 if you need anything. Have a wonderful day.

November 07, 2021

On time nice, took care of me, friendly people clean and very business like, I will be back there in 5000 miles More

by Brian.pegram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright
Report | Print
Nov 08, 2021 -

Nissan of Richmond responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

November 06, 2021

Everyone was nice & helpful. Very quick assistance with checking my car about the recall I had. More

by Jaquail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 06, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

November 06, 2021

This was a very bad experience for me because they lied to me about my car being ready. I got a call from they saying my car is fix and ready but when I got there they never even started on my car. When I More

by Amy zou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
We didn’t get the name
Report | Print
Nov 23, 2021 -

Nissan of Richmond responded

Amy, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Nov 24, 2021 -

Amy zou responded

I wanted them to fix my sunvisor, but instead of taking their time to fix it they rushed through it, making my usp’s power not work, so when I tried telling them what happened after they fixed my sunvisor, and why my usp power wasn’t working anymore, they wanted me to make another appointment and they wanted to charge me more than a hundred for something they messed up for. So I decided to leave because I shouldn’t have to pay for something I didn’t break.

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