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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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November 11, 2021

They’re very dedicated to making sure you get the best service you possibly need More

by BRITTANYCAMPBELL1994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
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Nov 11, 2021 -

Nissan of Richmond responded

Brittany, Thank you for your business and this review. We're happy to hear Chandra and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

November 11, 2021

I brought in my Murano to have the oil pan replaced. I was very satisfied with my experience More

by jsjohnsdon6309
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Nov 11, 2021 -

Nissan of Richmond responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

November 11, 2021

Everytime I go there for service, never had a problem. They are always quick to greet you and see what you need. They take action , get you in and out. More

by msldlove1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember the young guy name that services me But when I go there they all is polite
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Nov 11, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

November 10, 2021

dearlership is fine just not happy about my service this time they havent reach out about my tire replacement. More

by iamrose1_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Nov 10, 2021 -

Nissan of Richmond responded

We are sorry to hear that you weren't entirely happy with your experience this time. Please don't hesitate to reach out to us directly to discuss how we can best assist you. We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

November 10, 2021

Awesome good customer service… I will always bring my car back to Nissan for my service… More

by DEEVANS71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 10, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

November 09, 2021

I believe the associate that helped me was Phil and he was phenomenal. I would like to work with him in the future. More

by chris91234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Front desk woman is kinda rude., Phillip Weinman
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Nov 10, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

November 08, 2021

I always get excellent customer service when I'm there. Chandra is the best! Thanks More

by Smassenburg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 08, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with Chandra and our team, and we look forward to working with you again! Paula Quick Owner Loyalty Manager

November 08, 2021

Everyone is always friendly and helpful Wonderful Everyone is always friendly and helpful Wonderful people. Will recommend family and friends there for a car More

by niecey1016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman
Report | Print
Nov 09, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

November 08, 2021

I love this place everyone is so nice and friendly and also very helpful when asking questions More

by KC_JONES29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Phillip Weinman
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Nov 08, 2021 -

Nissan of Richmond responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Richmond! We are always more than happy to assist you if anything else comes up. Take care!

November 08, 2021

The issue was not resolved. I am considering taking the car to another location. Also had a issue getting updates on my vehicle. More

by Kenneth.elliott07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright
Report | Print
Nov 24, 2021 -

Nissan of Richmond responded

Kenneth, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

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