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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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November 12, 2021

The staff was courteous and worked hard to complete my car that was being serviced. More

by bbrown7504
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 12, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Chandra was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

November 12, 2021

Nissan of Richmond is the worst dealership to go to. They do not honor there warranty or value their customers. I have gave them 2 chances, the first time they tried to run game on me because they thought I More

by NN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Report | Print
Nov 29, 2021 -

Nissan of Richmond responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

November 12, 2021

Generally good and timely service. Avoid the sales staff. Pretty aggressive. I've had generally good interactions with the folks who work in service. More

by steve@wepc.org
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 12, 2021 -

Nissan of Richmond responded

Steve, We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

November 12, 2021

Chandra is fantastic! She always takes care of my services. Makes the services easy and convenient. More

by mflatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 12, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chandra and our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

November 12, 2021

Very professional, personable and skilled.I live in DC Very professional, personable and skilled. I live in DC and was in route back there and the dealership was conscious of me wanting to get back on the More

by sharonmoody62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Nov 13, 2021 -

Nissan of Richmond responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 12, 2021

Excellent dealership and excellent people to work with. Everyone is so courteous and nice nice. More

by trhubb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright
Report | Print
Nov 13, 2021 -

Nissan of Richmond responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 12, 2021

Excellent people to work with and they are nice and courteous towards the customers excellent. More

by trhubb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright
Report | Print
Nov 13, 2021 -

Nissan of Richmond responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2021

The service was impeccable, the staff were courteous, friendly and polite, and they completed the work in a timely manner. More

by JANN0305
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Derek Slaga
Report | Print
Nov 11, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or your vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

November 11, 2021

Great experience as usual and got out in a reasonable amount of time. I would recommend More

by Csr.matthew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman, Derek Slaga
Report | Print
Nov 11, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Derek and Phillip had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

November 11, 2021

Phil was amazing!! They had me in the garage quick and exceeded all my expectations!! More

by CAS3235
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Nov 11, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! Phillip and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

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