Nissan of Richmond - Service Center

As on other visits, Debbie gave great service. She recognized me, asked a few questions, and set the service for this mileage in motion. It is much appreciated the way Nissanrva Service Department ke recognized me, asked a few questions, and set the service for this mileage in motion. It is much appreciated the way Nissanrva Service Department keeps the car in shape for all the driving done weekly. More

I know. They get the job done before time and they do a good job of it I could not ask for better service. good job of it I could not ask for better service. More

Always GREAT service!!! Matt was awesome....they were all awesome!!! This dealership is very good, very dependable. awesome!!! This dealership is very good, very dependable. More

Dealership is easily accessible, no appointment needed for servicing car, courteous staff, clean facility and prompt completion on time. Definitely look forward to bringing car for servicing in few months for servicing car, courteous staff, clean facility and prompt completion on time. Definitely look forward to bringing car for servicing in few months. More

The experience was terrible from the beginning. My car got towed to Nissan on October 20th, I called midday to get an update and they told me they couldn’t find my car. They tried to blame it on the guy w got towed to Nissan on October 20th, I called midday to get an update and they told me they couldn’t find my car. They tried to blame it on the guy who towed the car and claimed he never dropped the keys off. He did but someone at the service desk misplaced them. Then I was told the service would take till the end of the week max and I didn’t get my car back till November 10th. They tried to offer to”over pay me for my car then offered then tried to run my credit and offer me thousands less then other dealerships were offering me. Throughout the whole experience I had to call a million times to get any answers or updates about my car. Once I finally got my car back they didn’t reset my engine light and my cruise control was no longer working so I had to go back and get that fixed. More

Debbie provide excellent customer service. My car was fixed in a timely manner. I was very pleased. fixed in a timely manner. I was very pleased. More

Staff very helpful and courteous. Very good customer service from all. I appreciate their help. service from all. I appreciate their help. More

I was very pleased with my experience with Nissan of Richmind. When I dropped my car off for service there was no waiting, I was in and out. Later in the day, I checked on the progress and asked about Richmind. When I dropped my car off for service there was no waiting, I was in and out. Later in the day, I checked on the progress and asked about an oil change. They added that service to my ticket although it was late in the day. When I picked my vehicle up and they gave me the bill, they had given me a free oil change! What a pleasant surprise! Barry Ashbrook More

Excellent service on a busy Saturday morning. Phillip was upbeat, cordial and knowledgeable. And I left with a fresh car wash! Great surprise and much appreciated. was upbeat, cordial and knowledgeable. And I left with a fresh car wash! Great surprise and much appreciated. More

They are very professional & Chandra @ the Richmond VA dealership always makes me feel welcomed, like family! dealership always makes me feel welcomed, like family! More