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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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November 28, 2021

I received excellent service. Staff was courteous and went out of the way to satisfy my expectations. More

by pastoringram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandra Wright
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Nov 29, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Debbie, Chandrea and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

Nov 30, 2021 -

Nissan of Richmond responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Richmond! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

November 27, 2021

Donetra was wonderful consultant and very helpful with my car service and inspection. Thank you. More

by CINDERO3O8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donetra
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November 27, 2021

When I purchased my vehicle, it came with a lifetime oil change and state inspection. Now Nissan of Richmond is under new management and declined to render the lifetime oil change and I found out when I wen More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember the name
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Dec 14, 2021 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We are concerned about your comments. Please feel free contact me at the number below if you would like to discuss further. Sincerely, Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Dec 14, 2021 -

Randy responded

I called two weeks ago and left a message for Paula Quick and no return phone call.

November 27, 2021

Happy to have my car serviced where they know Nissans best. Used the express service for an oil change and was in and out! More

by KDB1204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Nov 28, 2021 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us such a positive review. We're happy you enjoyed working with our service team. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

November 27, 2021

Great service, Phil kept me informed about the work my Nissan needed work was performed well More

by jimharris52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
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Nov 28, 2021 -

Nissan of Richmond responded

We are very happy to hear Phil provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

November 27, 2021

Nissan I recommend I bought 4 cars in over the years They service is always Great Everyone is very polite , Respectful always listens to your problem . They try they best to solve your problem . When I deci More

by BEEJAE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Phillip Weinman
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Nov 28, 2021 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

November 27, 2021

Was just an oil change, but I would have loved to know it would be taking several hours. They did a great job though and I was thrilled that they were able to wash the car for me, too! More

by clayhughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2021 -

Nissan of Richmond responded

Thank you. We appreciate your taking the time to share your feedback. We're looking forward to your next visit with us at Nissan of Richmond! Paula Quick Owner Loyalty Manager

November 25, 2021

The very best people and they should make Nissan proud. Can’t thank them enough. They saved my holiday and family gathering.wii More

by Barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
Report | Print
Nov 26, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

November 25, 2021

Great customer service! Very efficient staff! Quick service and comfortable waiting area. Will keep coming back More

by DIVA626
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Nov 26, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

November 24, 2021

The salesman that took care of my vehicle was very kind and professional. Thank you. More

by Heart 50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The person that took care of my vehicle. I dont see his picture. He was very kind and professional. Thank you.
Report | Print
Nov 24, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

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