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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

Sort by
December 01, 2021

The representative was kind and professional. Looking forward to returning for assistance again. In a year will return for a new car! More

by tamicabranch3243
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Report | Print
Dec 01, 2021 -

Nissan of Richmond responded

Tamica, We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

December 01, 2021

Staff withheld in pricing and was not forth coming on policy changes and refused to honor pricing of rewards card and oil change which I've been getting at no out since I purchased this vehicle they the More

by Neighborsprophet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
Report | Print
Dec 19, 2021 -

Nissan of Richmond responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

December 01, 2021

I came in for a recall on my Rogue. I was contacted by a call center and they made the appointment. When I got to the dealership I was not on the schedule, but Debbie the service advisor still got me in. Sh More

by SHARPEDIANE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2021 -

Nissan of Richmond responded

Thank you for your very kind review, Diane. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Debbie here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

November 30, 2021

Matt worked with me over a holiday weekend to solve some repair questions with a leased company vehicle and got the job done in time. More

by norm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Nov 30, 2021 -

Nissan of Richmond responded

Norm, We are very happy to hear Matt provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

November 30, 2021

So easy to work with! My car drives like a dream.. friendly staff and so accommodating More

by Vedder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Dec 01, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

November 30, 2021

Don’t know about the dealership— that’s just a business—but the folks I delt with were wonderful! More

by Jon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Dec 01, 2021 -

Nissan of Richmond responded

Jon, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

November 28, 2021

Customer service was great. They were clear about what was being done and the amount of time it would take. More

by KELLYCALDERON18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Nov 28, 2021 -

Nissan of Richmond responded

Thank you, Kelly. We appreciate your taking the time to share your feedback. We're looking forward to your next visit with us at Nissan of Richmond! Paula Quick Owner Loyalty Manager

Nov 30, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 28, 2021

Great service!! Excellent customer service!! Quick and efficient. Always gets the job done perfectly. No complaints here!! More

by NEWDAY4673
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Nov 28, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

November 28, 2021

Car was serviced and now isnt working, called and no help from anyone there. Key fob also wasnt fixed or replaced More

by JERALDI9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2021 -

Nissan of Richmond responded

Thank you for this feedback and your contact information. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Someone from management will be in touch shortly. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

November 28, 2021

Excellent service team that supply extremely good customer service. I will recommend Nissan of Richmond to my family, friends and others. More

by Dup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
Report | Print
Nov 28, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Nov 30, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Thanks again for the recommendation, and have an amazing day!

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