Nissan of Richmond - Service Center

My car was dropped off the night of 12/1 for service to be on 12/2 at 8am. At 1pm we contacted the dealership to check the status and they had not yet started the services needed. I was told they would cal be on 12/2 at 8am. At 1pm we contacted the dealership to check the status and they had not yet started the services needed. I was told they would call right back- at 3pm I had to call them again and was told my car would be ready in an hour.. At 4:30 we were finally able to pick up he vehicle, it went unnoticed at first but we had no paper work of the services provided, no sticker placed in the windshield to let us know when to return, and the service required warning was still displayed on dashboard (Matt had to have turned that off by hitting “OK” when they pulled the car around because it was not displayed on the screen until the car was turned off and then turned back on) Of course they were not answering the phone at 4:55pm when I realized there was no paperwork and the code on the dash so I called the following day. I was told that they had completed all the services needed everything else was an oversight….. Nissan of Richmond had my car the entire day and I was told just because you have an appointment at a certain time doesn’t mean your car will be serviced at that time it’s just put into the Q… So if I was sitting and waiting for it you mean to tell me I’d have to stay at your dealership from 8a to 4:30p???? How can I even trust that the services were actually completed on my Vehicle? No paperwork, No sticker, Code still on dash and you had my car literally the entire day… I’ve had my 2020 Nissan serviced about 4 times and 3 of the 4 times were awful!!! I think I made a mistake switching from Toyota to Nissan… More

The service representative answered several questions and explained in detail what the service would include. He also alerted me to items which will need attention in the near future. explained in detail what the service would include. He also alerted me to items which will need attention in the near future. More

I left car there for 3 days, they did and charged for factory diagnostics and came up with nothing but a $151.00 bill. Very disappointed.. I will have to find a repair shop somewhere else. factory diagnostics and came up with nothing but a $151.00 bill. Very disappointed.. I will have to find a repair shop somewhere else. More

My oil change and tire rotation was quick and they always have friendly customer service! have friendly customer service! More

Donnie was tremendously helpful & courteous. She is great. Busy yet efficient, patient and very knowledgeable. great. Busy yet efficient, patient and very knowledgeable. More

Loved it, woundful ,everyone was so very nice and friendly! Thanks so much great service friendly! Thanks so much great service More

They did a very good job at servicing my vehicle, the wait time was not very long. wait time was not very long. More

I’ve truly enjoyed my visits to Nissan of Richmond to service my new Pathfinder. The folks there are very nice and they always go out of their way to make sure that I am happy and my car is well taken ca service my new Pathfinder. The folks there are very nice and they always go out of their way to make sure that I am happy and my car is well taken care of. They surprise me every time I make a visit, and I trust their advice and work. More

The service was great like always. Never had a problem with them at all!!! Smiles with them at all!!! Smiles More

Staff is courteous and efficient. The waiting area is very comfortable. Free amenities are available. very comfortable. Free amenities are available. More