Nissan of Richmond - Service Center

Stephone Ross was a knowledgeable and very helpful salesperson. He made buying my new Nissan a pleasant experience. Thank you Stephone..May God bless and keep Him. I found a Nissan Rogue that was j salesperson. He made buying my new Nissan a pleasant experience. Thank you Stephone..May God bless and keep Him. I found a Nissan Rogue that was just right for me. Thanks again. More

Stephon and Harry did an excellent job taking care of us every step of the way. There customer service was exceptional. They had a positive attitude the whole time and engaged conversations with the both o every step of the way. There customer service was exceptional. They had a positive attitude the whole time and engaged conversations with the both of us and heard our concerns. Looking forward to taking our new truck out for a date night! More

I wrote a negative review earlier, but I take it all back. I brought a brand new tire last week from this dealership. Over the weekend I found a bubble in the sidewall. As you can imagine I was shocked, back. I brought a brand new tire last week from this dealership. Over the weekend I found a bubble in the sidewall. As you can imagine I was shocked, afraid, surprised - many emotions. I brought the tire back to Nissan of Richmond. At first I was given wrong information. However, after speaking with the Parts and Service Director, Mr. Hornbeck, I have nothing but good things to say about the leadership team here! I support any business that makes an effort to right a wrong. This is a good place, with great service and great people! Thanks again! I’ve been going here for years and will continue to get my car serviced here. More

Outstanding customer service. The process was quick and easy!! I will recommend Nissan of Richmond! The process was quick and easy!! I will recommend Nissan of Richmond! More

The only consistency is someone is going to call to try and buy the car. Every time I go in it's something different. What I asked for this time wasn't even done, alhough the tech made a "note":when I sche and buy the car. Every time I go in it's something different. What I asked for this time wasn't even done, alhough the tech made a "note":when I scheduled and another "note" when I arrived. More

The service that I receive from Debbie/Scott is exceptional. I have been requesting to speak with the GM or someone higher and have not received an update on my message. I am provided great service exceptional. I have been requesting to speak with the GM or someone higher and have not received an update on my message. I am provided great service when I visit the dealer however I have some concerns based on my vehicle repairs and work that has not been performed that was stated that it was done. More

Based on my recent experience I don’t have plans on returning for routine maintenance. I came in at 8:42 for a 9am appt.- oil change and state inspection. At 10:35 I was advised that I needed wipers an returning for routine maintenance. I came in at 8:42 for a 9am appt.- oil change and state inspection. At 10:35 I was advised that I needed wipers and the plate lights needed to be replaced. I agreed immediately to have the work done. At 1:15 after everyone that came in at the same time as me and those who came after left I went to inquire about my car, and was given excuses and was told my advisor left and didn’t communicate to anyone. I was frustrated and instructed them to give my car. I get the paperwork, paid the bill, but my keys were missing. The gentleman that stepped in to help found my keys and was really trying but at that point I was utterly disgusted. I shared a few words with the sweet customer retention manger- her name escapes me at the moment. I’ve had quite a few bad experiences with the service department, but tried to give grace and not provide negative feedback, well that has definitely come back to teach me a lesson. I’ve been driving a Nissan product since 2002. Altima, Infiniti and Murano, so Im loyal to the brand but the service department is very lackluster More

I didn't have a pleasant experience with Nissan of Richmond. They have bad communication... Richmond. They have bad communication... More

Everything I was told from the guys who sold me my car was a complete lie. was a complete lie. More

Work performed as expected. Advised of items coming due in the next couple of months. Thanks. Advised of items coming due in the next couple of months. Thanks. More