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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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June 07, 2023

She was attentive and informative from the beginning and also recommended and did my State inspection. More

by cr8909amor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jun 08, 2023 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

June 07, 2023

Provided quick and great service! Donnie was super friendly and kept me up to date about things. More

by VH333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jun 08, 2023 -

Nissan of Richmond responded

We are very happy to hear that Donnie provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

June 07, 2023

The Nissan Brand is my favorite cars. Also, customer service is usually very good. The service dept could be a little better when scheduling appt More

by WAN29JOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

June 07, 2023

Got me in quickly to fix my tire. In and out and back on the road! More

by trace3brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

June 03, 2023

Amazing service, I’m very satisfied, very attentive, understanding. Took the time to make sure I was well taken care of. Great teamwork and communication. I am very satisfied More

by MEKAJONES76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our Service Team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

June 02, 2023

Thank you for servicing my daughter's vehicle to ensure that she is safe on the highway. More

by Nesmithc2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince
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Jun 02, 2023 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

June 02, 2023

THE BEST! I had issues with my AC for over 9 months and took it somewhere else for them to tell me it was fine! I took it here and they fixed it!!! More

by E Cudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jun 03, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're glad to hear our Service Team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

May 31, 2023

Service advisors are awesome and personable. Nissan of Richmond is the only dealer I’ll take my car to moving Forward. More

by dontaytillman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

May 31, 2023

The service technician was very efficient and courteous. She remembered me from past service and try to help me. But I still did not get my problem from last year fixed. More

by Mack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

May 30, 2023

The quickest my car has ever been serviced with a number of things that needed to be done. Quick and efficient. More

by TA804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Debbie and our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

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