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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,144 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,144 reviews

March 26, 2023

Orlando was patient, knowledgeable, come see him he will put you in the car you want! More

by Aw86468
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
Report | Print
Mar 27, 2023 -

Nissan of Richmond responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

Helpful
March 26, 2023

Service department is worst department. They don’t follow customers request. My repair warranty part was ordered in last February 2022, I have yet to get a call whether they got the part More

by Mack
Recommend Dealer
No
Employees Worked With
Don’t know
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Mar 27, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Mar 28, 2023 -

Mack responded

Last April, 2022 I brought my car to Nissan for oil change and report the defective hood support for my part. The service technician and service manager took the information and set up a work order. They told me that the part will be order and when part comes they will call me to repair the hood support. It's March 2023 and I have yet to hear from the service department to fix my part. I came in for the oil change again in October 2022 and asked for the part to repair. Nobody seems to know what happened to part and schedule for repairs. It was a warranty repair and I have yet to hear from the service department. I would like to get my car fixed. I have 2021 Nissan Altima 2.5 SR. My Contact information is as follows: dr. Mahesh Kumar 10604 Sherwin Place Glen Allen, VA 23059 email: anbrose @gmail.com Phone:(804) 310-8325

Helpful
March 26, 2023

Poor communication between employees and structure of the service center needs revamping. Appears that standards of service does not exist More

by Bbems911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Nissan of Richmond responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Helpful
March 26, 2023

My experience from booking the appointment, to dropping off my car with the service associate through picking up the car after the service was pleasant and efficient. Donnie, the service rep who helped m More

by jeanwatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Mar 27, 2023 -

Nissan of Richmond responded

Jean, Thank you for your very kind review. Donnie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

Helpful
March 26, 2023

Extremely helpful and friendly to help us buy our car! We loved our experience and they were helpful to bring us our new Nissan car More

by seitterag
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
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Mar 27, 2023 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

Helpful
March 26, 2023

Excellent friendly service without overcharging and treating me like I didn’t know what I was talking about More

by kweaver2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Mar 27, 2023 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Helpful
March 26, 2023

She was amazing and awesome and very welcome helped me in all places and broke things down. More

by DEAMAZE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manal Stephen
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Mar 27, 2023 -

Nissan of Richmond responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Helpful
March 26, 2023

My work service was nice and easy. Have my oil and filter change fast. Debbie greeted with a smile like always. More

by Elissava03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

Helpful
March 26, 2023

Best service. They got my car in and fixed in good time. I great service. More

by WND3656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Carmen McDonald
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Mar 27, 2023 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Helpful
March 26, 2023

I always have a pleasurable experience and my car was ready when promised! Great job Nissan! More

by GLADYSHOUCHENS3234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Mar 27, 2023 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Helpful
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