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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,148 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,148 reviews

April 01, 2023

Very pleased with my experience at Nissan with Money and all of the staff. Will definitely recommend More

by 2369billy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manal Stephen
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Apr 03, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

Helpful
March 31, 2023

I always get great service, they are fast and efficient, and I do almost everything at Nissan, thank you. More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2023 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

Helpful
March 31, 2023

Carmen and all the service people were great. They took great care of my car. More

by W.TAWANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington, Carmen McDonald
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Apr 02, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Carmen and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

Helpful
March 31, 2023

Mike and the team worked hard to get us into our new ford focus that we came to see… More

by EA795
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Nissan of Richmond responded

Congratulations on your new vehicle and thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

Helpful
March 31, 2023

Inconsistent treatment of customers. Lies and gaslights customers. Reminder them that they are just a number when they have an issue. Tells them they can go elsewhere if they don’t like More

by Disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carmen McDonald
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Mar 31, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like, please contact me directly as I would like to discuss your experience in further detail to clear up any issues. Sincerely, Paula Quick Owner Loyalty Manager

Helpful
March 31, 2023

The man was very arrogant and dishonest about my battery being dead, an honoring my warranty, then asking me to pay$158 dollars with out dynasties which he stated could nit be done but whatever me to pay ou More

by Revandrewc57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny Prince
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Apr 03, 2023 -

Nissan of Richmond responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Helpful
March 30, 2023

I was not pleased with my experience at Nisan of short pump. My car was in the auto shop for 2 1/2 weeks. I had very little communication with my service representative. I would often call and would get n More

by Ms.lee73188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Conyers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like, please contact me directly as I would like to discuss your experience in further detail to clear up any issues. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

Helpful
March 30, 2023

On time, courteous and good service taking care to make sure my car works and keeps running More

by Dralanentin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Mar 30, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

Helpful
March 30, 2023

I never been to this Nissan before, fairly new to the area still and this was a great experience. The time they took was less than what they told me and I was happy overall. More

by AT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Mar 31, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

Helpful
March 29, 2023

I was greeted quickly. The service lady was super nice. The waiting area was clean. More

by KARIN3300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Mar 29, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Helpful
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