Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,191 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

Directions

Filter Reviews By Type

Showing 7,191 reviews

April 08, 2023

I thought the recall maintenance for my hood wouldn’t take so long. I waited for my car for almost 2 1/2hours although I had an appointment at 10:30. The work done was very efficient and Donnie Washingto More

by Cassandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Apr 09, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Paula Quick Owner Loyalty Manager

April 08, 2023

My first time buying a car was a great experience! Orlando was so helpful and made the process super easy! Very knowledgeable of the process. I’m so happy I “stopped by”!! I will most certainly enjoy More

by Tyrabrogdon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
Report | Print
Apr 09, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words, Tyra, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

April 08, 2023

Easy. But not fast enough. Orlando spent with us as promised 20-30 minutes, however the rest of the purchase process took a whole hour. More

by eng0791
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
Report | Print
Apr 09, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Paula Quick Owner Loyalty Manager

April 08, 2023

I like their service and the way they deal with the customers, great satisfaction and superservice More

by Bushra Abbas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Apr 09, 2023 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

April 08, 2023

He has got two of my family memeber’s into a car, very pleasant to work with, the whole staff very friendly highly recommend. More

by Patriciadyson22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Report | Print
Apr 09, 2023 -

Nissan of Richmond responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

April 08, 2023

mikey made my purchase quick & easy with buying my brand new nissan kicks sr after visiting several nissan dealers More

by RC958
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2023 -

Nissan of Richmond responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

April 08, 2023

Carmen was amazing getting me checked in, keeping me informed throughout the day, and helping me get checked out More

by RVAChrissy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Apr 09, 2023 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

April 07, 2023

I think Nissan of Richmond is the worst Nissan dealership in the area. Very Unprofessional. More

by caljen007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carmen McDonald
Report | Print
Apr 09, 2023 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

April 07, 2023

Great customer service. On time & thorough. Good communication and attention to detail. Carmen was a delight. More

by DANAMHEARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Apr 09, 2023 -

Nissan of Richmond responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Paula Quick Owner Loyalty Manager

April 07, 2023

Brandon is Austin he really work with me and make sure that I could get into a car today. And him and Harry made it happen. I’m so excited. More

by srsweetypie
Recommend Dealer
Yes
Employees Worked With
Harry , Brandon Stern
Report | Print
Apr 09, 2023 -

Nissan of Richmond responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Paula Quick Owner Loyalty Manager

1
...
82
83
84
...
720